Customer Contact Data Analyst Job at Blackbaud (Hyderabad)

Senior Customer Operations Data Analyst

As a Senior Customer Operations Data Analyst, you will play a pivotal role in an...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

115000.00 - 148000.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems
Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools)
Strong working knowledge of MS Excel and/or Google Sheets
A Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science)
Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting
Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders
A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance
Experience with agile workflows and collaboration across product, research, and operations teams
Detail-oriented with strong analytical, critical thinking, and problem-solving skills
Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

Job Responsibility

Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources
Reporting & Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics
Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort & satisfaction, and user retention
Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis
Forecasting: Forecast contact volumes and capacity needs
Roadmapping: Collaboratively manage the Customer Support’s data analysis roadmap with leadership
Collaboration: Work cross-functionally with stakeholders across Customer Support, Data & Analytics, Product, Engineering, and User Research
Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders
Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies
Project Support: Understand, document, and communicate business requirements for projects and process changes

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

TSDS Data & Customer Support Analyst

We are seeking an experienced TSDS Data & Customer Support Analyst to support th...

Location

United States , Austin, TX

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

8+ years of experience working with the Texas Student Data System (TSDS) at the LEA or vendor level
8+ years of customer service experience with strong verbal and written communication skills
Proven ability to collaborate effectively with cross-functional and technical teams
Excellent attention to detail with a high level of accuracy in documentation and data handling
8+ years of experience training and supporting team members or end users
Strong problem-solving and analytical skills

Job Responsibility

Provide functional and customer support for Texas Student Data System (TSDS) data collections and related processes
Serve as a point of contact for LEAs, vendors, and internal teams regarding TSDS data questions, issues, and resolutions
Collaborate closely with cross-functional teams to analyze issues, clarify requirements, and ensure accurate data submissions
Document issues, resolutions, and processes with a strong focus on accuracy and clarity
Develop and deliver training materials and conduct training sessions for team members and stakeholders
Support continuous improvement by identifying trends, recurring issues, and opportunities to enhance support processes
Assist with software documentation, including issue tracking, release notes, user guides, and technical references (as needed)
Maintain clear and professional communication with stakeholders at all levels

Customer Account Activation And Data Integrity Analyst

The Analyst holds a pivotal role in maintaining the integrity and reliability of...

Location

Canada , Montréal

Salary:

24.10 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

With a financial background
Strong computer skills (MS Office- Excel skills)
Persistence and agility for your end goals
Strong analytical and problem-solving skills
A passion for nurturing strong client relationships
The ability to prioritize, and be highly organized
Full-time availability of 40 hours per week (Monday - Friday, business hours, some flexibility may be needed)
Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally

Job Responsibility

Responsible for new account activation and processing of new customers using SAP, Salesforce, Paradox and Excel
Responsible for updating customer Master Data while keeping Data integrity
Ensure the accurate completion of application forms as each area is highly regulated by taxation laws and specific to each province
Perform due diligence investigation on customer profiles prior to activating accounts
Verify customer history of bankruptcies and previous ownership with ITL though bank references and trade references
Collect returned payments for delinquent accounts using risk assessment
Recommend sending delinquent accounts to our third-party collection agency
Support with the releasing of orders flagged in the system with credit validation checks
Continuous contact with team members, account representatives and customers regarding investigations conducted

What we offer

Weekly insurance benefit of $10
Affordable insurance starting from the first day of employment
Employees have access to a cafeteria within the office premises
The office provides a gym facility for employees to use
Employees have access to an on-site clinic
Enjoy a two-week vacation with an additional 5 paid sick days

Fulltime

Senior Business Data Analyst - AVP

The RUBY Operations team partners with the Global Process Owners (GPO) in proces...

Location

United States , Tampa

Salary:

87280.00 - 130920.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

2+ years of Program or Project management experience within Information Technology
2+ plus years of experience working for a financial services organization
2+ years with Data modeling and the modeling process including working knowledge of the following phases: model development, model validation, model testing and technical model implementation / onboarding for production use
2+ years experience with SAS, Java, Python, other modeling languages, Oracle DB
Thorough knowledge of interest rate risk concepts such as Duration, Convexity, and a familiarity with modelling paradigms thereof
Sound understanding of fundamental Balance Sheet and P&L
Experience with analyzing Actual and Forecast results, in particular Balance Sheet and Treasury
Understanding Of Transfer Pricing And Other Intercompany Items
Seasoned experience working with large data sets
Strong written and oral communications with demonstrated experience in delivering the appropriate level of detailed status and communication to the respective levels of partners and stakeholders

Job Responsibility

Lead integration of functions with understanding of client core business functions and partner with multiple senior management teams to meet goals and deploy new products and process enhancements
Solve the highest-impact, highest-profile problems with significant business impact through in-depth evaluation of complex business processes, system processes and industry standards
Serve as the contact for model onboarding within RUBY
collaborate with various modelling teams, comprehend business requirements, performs cost estimations, and create project development plans based on scope
Produce customized technical solution
Decide business priorities, project timelines, resource planning, manages project risks, and ensure successful delivery while appropriately managing the work assigned to the RUBY model onboarding team

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Senior Data Analyst

BrainFinance is a leading financial technology company that provides responsible...

Location

Canada , Montreal

Salary:

Not provided

BrainFinance

Expiration Date

Until further notice

Requirements

Degree in Software Engineering, Data Science, Statistics, Economics, or a related field (Bachelor’s or Master’s)
At least 7 years of experience in data analysis, reporting, or business intelligence, with expertise in interpreting large datasets
Knowledge of contact center operations (customer service and collections), including key performance indicators (KPIs)
Experience in marketing support: trend analysis and campaign performance optimization
Proficiency in analysis tools (SQL, Python) and BI platforms (Power BI, Tableau)
Familiarity with web analytics (Google Analytics) to assess traffic and user engagement
Strong skills in database management and dashboard creation
Expertise in statistical analysis (regression, hypothesis testing, forecasting) and experimental design (A/B testing, geographic testing)
Experience in developing and tracking KPIs to evaluate operational and marketing performance
Solid understanding of compliance, risk, and customer engagement metrics

Job Responsibility

Design, automate, and maintain detailed performance reports, dashboards, and scorecards that provide insights into key contact center metrics (Collections and Customer Service)
Develop weekly and monthly performance reports for the senior leadership team
Leverage BI tools such as Power BI and Tableau to create accessible, user-friendly dashboards and visualizations
Ensure data accuracy and integrity through Quality Assurance (QA) checks prior to dashboard releases
Monitor and analyze compliance-related metrics for debt collections and customer service to ensure adherence to legal, regulatory, and internal policy requirements
Provide timely reports and actionable insights to help mitigate risk and support audit processes
Track the effectiveness of risk mitigation strategies through continuous monitoring and reporting
Identify trends and patterns in contact center data to inform leadership on performance gaps, customer pain points, and operational inefficiencies
Analyze extensive datasets to uncover actionable insights and provide recommendations for improvement
Examine operational data to pinpoint risks and weaknesses in business operations

What we offer

Group Insurance (Health and Dental)
Retirement Savings Plan (RSP)
Virtual healthcare
Employee Assistance Program (EAP)
Hybrid - Office / remote (the team is in the office on Wednesdays)
Additional Days off (Moving day, Birthday, 5 personal days)
Health and Wellness Program
Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
Paid subscription to training tools
Benefits for public transportation (Bixi, Opus)

Fulltime

Senior Analyst, Customer Relationship Management

The Senior CRM Analyst provides technical leadership in the analysis, design, de...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required, Master's Degree Preferred
Two years of experience required
Experience working in a university setting in a programming or CRM related field preferred
Must have knowledge of relational databases and computer software and languages
University experience is preferred

Job Responsibility

CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements
Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results
Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices

Fulltime

Analyst, Contact Center Communications

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Clark Freeport Zone, Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Associates Degree required
Bachelor’s Degree preferred
Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred
Work experience may be substituted for this requirement
Dialer training preferred (CISCO, Avaya, Noble, etc)
Six Sigma and/or Lean certification preferred
Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
Ability to efficiently multi-task
Demonstrated quantitative skills
detail oriented

Fulltime

Analyst, Contact Center Communications

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Associates Degree required
Bachelor’s Degree preferred
Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred
Work experience may be substituted for this requirement
Dialer training preferred (CISCO, Avaya, Noble, etc)
Six Sigma and/or Lean certification preferred
Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
Ability to efficiently multi-task
Demonstrated quantitative skills
detail oriented

Fulltime

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Customer Contact Data Analyst

Job Description

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