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Social Value Portal Ltd Logo Social Value Portal Ltd · Call Center

Customer Contact Centre Officer

United Kingdom, North London 26936.00 GBP / Year · Job Posted June 10, 2026
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Job Description

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months. Want to feel in control of your career? You'll feel at home here.

Job Responsibility

  • To provide a Customer Call Centre as the 'first point of contact' within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries
  • As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
  • Deal with enquiries on Housing Management, Maintenance and Customer Support
  • Receive and action maintenance requests for owned, managed or leased properties
  • Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
  • Data entry into IT systems and databases for reporting and performance indicators
  • Support of administration functions within the team

Requirements

  • Educated as a minimum to GCSE English and Maths or equivalent
  • IT literate and can use Microsoft software packages and housing management systems
  • Customer service skills especially verbal
  • At least two years experience in working in a call centre, property and/or customer services environment

Nice to have

  • Approachable and open behaviour
  • Works as part of a group or team
  • A strong approach and commitment to providing an excellent customer service
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What we offer

  • Annual leave increasing up to 30 days with length of service
  • Free DBS
  • A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
  • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
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