Customer Contact Centre Agent

• build and retain long-lasting relationships with customers in a multi-channel retail environment
• value and fulfill customer needs and expectations
• ensure a positive shopping experience that creates trust in the IKEA brand
• identify customer needs and use IKEA systems to offer solutions
• take ownership of customer needs and keep them informed about resolution timelines
• ensure service time matches agreed service levels
• provide advice on add-on sales to encourage additional purchases
• listen to customers and anticipate their needs
• promote IKEA products and services for an improved shopping experience
• seek and give feedback constructively to improve customer experience
• provide support and assistance to IKEA Thailand customers

• 1-2 years of experience in a customer-facing support role, preferably in a customer support function or a call center
• ability to communicate confidently and clearly (both spoken and written) in Thai and English
• availability and commitment to work at IKEA Bangna, located in Mega Bangna
• good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases
• ability to make things happen with flexibility, speed and simplicity
• experience handling customer complaints or crisis and ability to create a win-win scenario solution
• courteous, professional, and friendly manner on the telephone
• self-reliant and motivated with proven ability to work as part of a team as well as independently
• familiar and comfortable in using a computer

English communication skills

• equal opportunity employer
• diverse perspectives
• welcoming qualified individuals including those with disabilities