Customer Contact Center Agent Job at Randstad (Chalandri)

Call Center Agent

Call Center Agent position at IKEA Mexico ensuring customer satisfaction through...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after purchase
Experience in ensuring a smooth and easy buying process
Familiarity with relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee satisfaction of all customers contacting through contact center
Identify customer needs and offer simple solutions
Take responsibility for resolving customer needs with realistic timelines
Update system with case notes for colleague awareness
Meet agreed service levels for response times
Handle angry or upset customers calmly
Encourage customer feedback to improve shopping experience
Use contact center tools to access IKEA range information
Respond to customer inquiries efficiently
Support additional sales opportunities

Fulltime

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...

Location

United States , Baltimore

Salary:

22.00 - 26.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree preferred
Minimum 2 years of call center, customer service, or clinical research–related work experience
MediClear Certification (or equivalent healthcare compliance credential) required
Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment

Job Responsibility

Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
Accurately log all communications and update participant records in real time
Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
Assist in performance reviews and contribute to a positive, results-oriented team environment

Fulltime

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Facility Service Center Agent with Polish & English

Circle K is currently looking for Facility Service Center Agent who will be resp...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Very good Polish and English
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (Law studies degree preferred)
Understanding legal theory and applying this to real life circumstances
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Cost approvals and contact with Finance Teams and Vendors to solve payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Agent with Danish

Circle K Business Center Poland is looking for a new team player to join as a Fa...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Forward Deployed Product Manager, AI Agent

As a Forward Deployed Product Manager, AI Agent, you will create, deploy and opt...

Location

United States

Salary:

150000.00 - 190000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Job Responsibility

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Lead customer relationships and act as the primary point of contact for AI Agent
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Bonus
Offers Equity

Fulltime

Agente de Call Centre

I guarantee the satisfaction of all customers who contact us directly through th...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after they have made a purchase
Experience in ensuring a smooth and easy buying process
Familiarity with the relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee the satisfaction of all customers who contact through the contact center via all channels
Identify customer needs and offer simple and effective solutions
Take responsibility for resolving customer's individual needs and communicating realistic timelines
Update system with case notes to ensure colleagues are aware of agreements
Meet agreed service levels for response times
Remain calm and helpful with angry or upset customers
Encourage customer feedback to improve shopping experience
Use contact center tools to access information about IKEA range and promotions
Respond to customer inquiries efficiently and effectively
Support creation of additional sales opportunities

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

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