Customer Contact Agent

• Delivers the highest standard of customer service
• resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry

• Experience of handling and resolving difficult situations
• Capable of handling high volume calls efficiently and professionally
• Ability to successfully meet client SLA’s
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills

Utilities knowledge would be advantageous

• Free onsite parking
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing