Customer Contact Agent Job at 360 Resourcing Solutions (Rochdale)

Customer Contact Agent

As a Customer Contact Agent you will be joining an existing team who delivers th...

Location

United Kingdom , Rochdale

Salary:

12.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of handling and resolving difficult situations
Capable of handling high volume calls efficiently and professionally
Ability to successfully meet client SLA’s
Good understanding and use of Microsoft Office Applications
Excellent phone manner
Strong time management and organisational skills

Job Responsibility

Delivers the highest standard of customer service
resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry

What we offer

Free onsite parking
Enhanced Maternity and Paternity Package
25 days annual leave plus bank holidays
Health Cash Plan
Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing

Fulltime

Customer Contact Center Agent

Are you an experienced professional in the insurance sector seeking to advance y...

Location

Greece , Chalandri

Salary:

Not provided

Randstad

Expiration Date

June 24, 2026

Requirements

Desired experience of at least 2 years in a relevant position
Certificate of Insurance Intermediaries
Degree in Management, Economics or other relevant field
Excellent command of Greek and English language
Advanced PC literacy (especially MS Office)
Customer orientation and ability to adapt to different kind of characters

Job Responsibility

Handle incoming calls and answer to customer queries
Manage incoming email requests, categorize and digitize documents
Ensure recording and completion of customer requests within the specified timeframe
Guide customers regarding processes, products or/and services
Collect customer data and /or update database where necessary

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Customer Contact Specialist - Annuity

What You Can Expect In This Role - Communicate verbally with annuity policyowner...

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with annuity policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments
Submit accurate and timely requests via workflow system

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires

Fulltime

Customer Contact Specialist - Life

Communicate verbally with policyowners, agents, third parties and internal suppo...

Location

United States , Sioux Falls

Salary:

35085.00 - 58475.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change

Job Responsibility

Communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments including New Business, Agency Services, Sales and Marketing, Customer Correspondence and the Annuity/Life Division
Submit accurate and timely requests via workflow system to ensure work item is handled in accordance with varying departmental procedures

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Friday afternoons off year-round, generous paid time off, and paid holidays
Paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success

Fulltime

Customer Contact Specialist

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding, but not limited to: policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times, as applicable
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Verify and provide explanation for tax documents
Consult and coordinate with all other applicable departments including New Business, Agency Services, Sales and Marketing, Customer Correspondence and the Annuity/Life Division
Submit accurate and timely requests via workflow system to ensure work item is handled in accordance with varying departmental procedures

What we offer

Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Healthy balance between work and personal lives
Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
Incentive program for defined goals subject to eligibility and performance
Colleagues who support one another, model our core values, and drive our healthy, high-performing culture

Fulltime

Customer Contact Transformation Lead

We are seeking a Customer Contact Technology Specialist at Principal Consultant ...

Location

United Kingdom , London

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

Proven experience delivering technology transformation in contact centres, including AI and CCaaS deployments
Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies
Expertise in business readiness, change management, and stakeholder engagement for technology rollouts
Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI)
Confident with Data analysis and shaping benefits cases
Experience shaping and delivering CRM programmes integrated with contact centre technology
Experience working with Financial Services or Public Sector clients preferred
Ability to collaborate with alliances and technology vendors to shape joint propositions
Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines

Job Responsibility

AI Innovation & Alliances: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases
Shape joint propositions and support go-to-market initiatives with partners
Product Ownership: Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution
Support sales enablement, client demos, and delivery of KAIWA engagements
Support development of business cases and options for clients
Technology Change Leadership: Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS)
Advise clients on business readiness, change management, and operational impact of new technologies
CCaaS Platform Expertise: Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone)
Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support
CRM Programme Delivery: Shape and deliver CRM transformation programmes integrated with contact centre technology

What we offer

Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

Customer Retention Agent

As a Customer Retention Agent, you will play a critical role in our fast-paced, ...

Location

United States , Atlanta

Salary:

15.30 - 15.80 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

High school diploma or GED
2+ years of phone experience in a customer service or call center environment (preferred)
Collections experience (first or third party) helpful but not required
Proficiency in MS Word, Excel, and Outlook
Strong interpersonal and communication skills, both verbal and written
Ability to work independently in a remote setting

Job Responsibility

Contact assigned customers about expired lease agreements to secure payment or arrange product returns
Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
Build effective working relationships to reduce charge-offs and bad debt
Practice active listening to understand customer needs while aligning with company objectives
Perform other duties as assigned by management

What we offer

Medical, Dental, Vision
Employee Retirement Plan, 401(k)
Life Insurance
Paid Time Off (vacation, sick days, holidays)
Ongoing Training and Development
Tuition Reimbursement
Employee Assistance Program
Wellness Programs (physical and financial)
Discounts and Associate Purchase Plan

Fulltime

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

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Customer Contact Agent

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Customer Contact Agent

Customer Contact Agent

Customer Contact Center Agent

Customer Contact Specialist - Annuity

Customer Contact Specialist - Life

Customer Contact Specialist

Customer Contact Transformation Lead

Customer Retention Agent

French-speaking Customer Care Agent

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