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Customer Contact Advisor – Join Our Team. Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Bracknell team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed. You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team. Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
Job Responsibility:
Supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach
Help create a positive experience for our customers
Requirements:
Love helping customers and go the extra mile
Enjoy a challenge and take pride in great work
Solve problems and find the right solution
Work well with others and enjoy being part of a team
Adapt well to change and look for ways to improve how we work
Feel confident using computers and learning new systems
Stay calm under pressure and handle tough situations well