CrawlJobs Logo

Customer Contact Advisor

saffronhousing.co.uk Logo

Saffron Housing Trust

Location Icon

Location:
United Kingdom , Long Stratton, Norwich, Norfolk

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

28465.67 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We have an exciting opportunity for a Customer Contact Advisor to provide an excellent first point of contact for all customers of Saffron (both internal and external) and stakeholders. Diagnosing repairs, raising maintenance work orders, recovery of rent arrears, income collection, and providing technical administrative and clerical support to staff within Asset Management and Housing Management.

Job Responsibility:

  • Establish the needs of the customer and where possible resolve enquiries at the first point of contact
  • Take personal responsibility for all enquiries ensuring that they are dealt with accurately and in a timely manner and that customers are kept regularly informed of progress
  • Ensure that all ICT systems and call handling technology is used to resolve enquiries at first point of contact
  • Diagnosing repairs, raising maintenance work orders, recovery of rent arrears, income collection, and providing technical administrative and clerical support to staff within Asset Management and Housing Management

Requirements:

  • Relevant experience of working in a busy customer contact / call centre environment using call scripts, scheduling/scheduling software, processes, customer contact software and other proprietary systems
  • Excellent communication and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
  • Excellent time management skills, including an ability to prioritise workload and meet targets
  • Well organised and methodical with excellent attention to detail
  • Able to work as part of a team and also able to work independently without the need of close supervision
  • Intuitive with IT and possess good IT skills to include Microsoft Word, Excel, Outlook and Teams
  • Driven by customer satisfaction and always looking to provide a resolution at the first opportunity
  • Possess the following qualities: Friendly, Polite, Empathetic, Professional, Positive, Enthusiastic, Energetic, Confident, Punctual, Reliable
What we offer:
  • Covers the membership fee of one professional body relevant to your job role
  • Excellent opportunities for training & courses
  • Generous holiday entitlement
  • Holiday Trading
  • Volunteer and study days
  • Enhanced Family Leave
  • Access to our Employee Assistance Program
  • Trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme
  • Life Assurance cover
  • Bupa Private Medical Insurance
  • Medicash Cashback Plan (eligible after probation completion)
  • Cycle to work scheme
  • Tusker Car Scheme

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Saffron Housing Trust - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Contact Advisor

Repair Management Customer Advisor

The Customer Service Advisor is responsible for repairs progressing effectively ...
Location
Location
United Kingdom , Huddersfield
Salary
Salary:
26208.00 GBP / Year
activate-group.com Logo
Activate Group Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have a resilient and positive attitude
  • Excellent customer service skills, taking responsibility and providing a market leading customer journey
  • Excellent problem solving skills
  • Ability to handle a high volume of calls daily
  • Excellent written and verbal communication skills
  • Able to manage own time and workload
  • Experience of working in a fast paced/contact centre environment (desirable)
  • Experience within the insurance and claims industry (desirable)
Job Responsibility
Job Responsibility
  • Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
  • Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
  • Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
  • Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
  • Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
  • Ensure that all SLA's are met and exceeded
What we offer
What we offer
  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

This is not just a job; it's a fantastic career development opportunity in the t...
Location
Location
United Kingdom , Yate, Bristol
Salary
Salary:
26500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service and office environments
  • Flexibility to adapt to changes
  • Strong planning, organisational, and time management skills
  • Excellent communication and interpersonal abilities
  • High attention to detail and problem-solving aptitude
  • Ability to work independently as well as part of a team
Job Responsibility
Job Responsibility
  • Putting the customer at the heart of everything you do
  • Demonstrating a strong desire for excellence in service delivery
  • Proactively processing orders within 12 hours and acknowledging all orders to customers promptly
  • Maintaining updated customer SOPs to ensure smooth operations
  • Keeping digital and physical filing organised for easy access and compliance
  • Communicating lead times and order statuses to customers in a timely manner
  • Resolving customer queries within a maximum of 4 hours
  • Handling incoming calls and emails with enthusiasm and professionalism
  • Managing customer complaints efficiently, ensuring responses are sent within specified timelines
  • Conducting regular meetings with customers to discuss account situations
What we offer
What we offer
  • Fantastic career development opportunity in the thriving packaging industry
  • Consistent growth and expanding international presence
  • Parking available on site
  • Conveniently located just a 12-minute walk from Yate train station
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Barnsley
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Coventry
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Sunderland
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.97 GBP / Hour
angardstaffing.co.uk Logo
Angard Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delivering great customer experiences
  • Confidence in taking consecutive phone calls and handling complaints
  • Ability to prioritize and manage workloads
  • Flexible and adaptable to changing customer demands
  • Enthusiastic and responsive
  • Self-motivated, able to work independently or as part of a team
  • Ability to work under pressure and meet deadlines
  • Call centre/contact centre experience is essential
  • Good level of spoken English and clear communication skills
Job Responsibility
Job Responsibility
  • Provide first-time solutions for customers via telephone and email
  • Handle consecutive phone calls and manage complaints effectively
  • Deliver excellent quality of service within agreed handling time
  • Fulltime
Read More
Arrow Right

Customer Care Advisor

As a Customer Care Advisor, you will use our omnichannel service to register new...
Location
Location
United Kingdom , Bridgwater
Salary
Salary:
Not provided
clinisupplies.co.uk Logo
Clinisupplies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good literacy and numeracy to GCSE ‘O’ level
  • Intermediate IT skills (Microsoft Office)
  • Excellent organisation skills
  • Ability to prioritise workload
  • Good communication skills written and verbal
  • Excellent telephone manner
  • Excellent attention to detail
  • Ability to use multiple systems at one time
  • Can multi-task in a fast-paced customer service environment
  • Positive ‘can do’ attitude
Job Responsibility
Job Responsibility
  • Answering inbound calls from customers and Health Care Professionals (HCP’s)
  • Making outbound calls to welcome new customers to the Home Delivery Service
  • Making outbound courtesy calls to customers to place repeat orders
  • Taking payments from customers for Prescriptions via inbound and outbound calls
  • Registering new customers to the home delivery service using our internal databases
  • Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
  • Reviewing and approving orders
  • Managing various mailboxes
  • Being a Subject Matter Expert in established field
  • Reporting from various internal databases
  • Fulltime
Read More
Arrow Right