Customer Contact Advisor Job at Abri (Eastleigh)

New

Customer Contact Advisor

Customer Contact Advisor – Join Our Team. Ready for a role where you can make a ...

Location

United Kingdom , Eastleigh

Salary:

29386.26 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Love helping customers and go the extra mile
Enjoy a challenge and take pride in great work
Solve problems and find the right solution
Work well with others and enjoy being part of a team
Adapt well to change and look for ways to improve how we work
Feel confident using computers and learning new systems
Stay calm under pressure and handle tough situations well

Job Responsibility

Support customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach
Help create a positive experience for customers

Fulltime

New

Customer Contact Advisor

Ready for a role where you can make a real difference every day? We’re looking f...

Location

United Kingdom , Bracknell

Salary:

29386.26 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Love helping customers and go the extra mile
Enjoy a challenge and take pride in great work
Solve problems and find the right solution
Work well with others and enjoy being part of a team
Adapt well to change and look for ways to improve how we work
Feel confident using computers and learning new systems
Stay calm under pressure and handle tough situations well

Job Responsibility

Supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach
Help create a positive experience for our customers while being part of a supportive, professional team

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment
No weekend working
No bank holiday shifts
Weekday hours
Training and support

Fulltime

Customer Contact Advisor

Are you friendly, highly motivated, and passionate about delivering excellent cu...

Location

United Kingdom

Salary:

29386.26 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Friendly
highly motivated
passionate about delivering excellent customer service
thrives in a fast-paced environment
enjoys making a real difference to people’s lives
genuine passion providing outstanding support and going above and beyond for customers every day

Job Responsibility

Supporting residents with enquiries
resolving issues
handling interactions over the phone and via email
helping with queries
putting customers first
delivering positive outcomes for local communities

What we offer

Competitive salaries
comprehensive benefits
excellent working environment
competitive pay and holiday allowance
generous pension scheme
additional wellbeing and employee benefits
full training
ongoing development opportunities

Fulltime

Customer Contact Advisor

Customer Contact Advisor – Join Our Team. Ready for a role where you can make a ...

Location

United Kingdom , Bracknell

Salary:

29386.26 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Love helping customers and go the extra mile
Enjoy a challenge and take pride in great work
Solve problems and find the right solution
Work well with others and enjoy being part of a team
Adapt well to change and look for ways to improve how we work
Feel confident using computers and learning new systems
Stay calm under pressure and handle tough situations well

Job Responsibility

Supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach
Help create a positive experience for our customers

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment
No weekend working
No bank holiday shifts
Weekday hours only

Fulltime

Customer Contact Advisor

We have an exciting opportunity for a Customer Contact Advisor to provide an exc...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

28465.67 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Relevant experience of working in a busy customer contact / call centre environment using call scripts, scheduling/scheduling software, processes, customer contact software and other proprietary systems
Excellent communication and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
Excellent time management skills, including an ability to prioritise workload and meet targets
Well organised and methodical with excellent attention to detail
Able to work as part of a team and also able to work independently without the need of close supervision
Intuitive with IT and possess good IT skills to include Microsoft Word, Excel, Outlook and Teams
Driven by customer satisfaction and always looking to provide a resolution at the first opportunity
Possess the following qualities: Friendly, Polite, Empathetic, Professional, Positive, Enthusiastic, Energetic, Confident, Punctual, Reliable

Job Responsibility

Establish the needs of the customer and where possible resolve enquiries at the first point of contact
Take personal responsibility for all enquiries ensuring that they are dealt with accurately and in a timely manner and that customers are kept regularly informed of progress
Ensure that all ICT systems and call handling technology is used to resolve enquiries at first point of contact
Diagnosing repairs, raising maintenance work orders, recovery of rent arrears, income collection, and providing technical administrative and clerical support to staff within Asset Management and Housing Management

What we offer

Covers the membership fee of one professional body relevant to your job role
Excellent opportunities for training & courses
Generous holiday entitlement
Holiday Trading
Volunteer and study days
Enhanced Family Leave
Access to our Employee Assistance Program
Trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme
Life Assurance cover

Fulltime

Customer Contact Advisor

We are making our team in Bracknell bigger, it's an exciting time to join us, co...

Location

United Kingdom , Bracknell

Salary:

28310.46 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Be a true customer champion, going the extra mile each and every time
Love a challenge and smashing targets
Be a problem solver, look for creative solutions to challenges
Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
Are a whizz at computers and can get up to speed on a variety of computer systems in no time
Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones

Job Responsibility

Speaking to customers over the phone, through webchat or by email in our busy Contact Centre
Taking full ownership of the problem and getting to the heart of the issue to find a solution
Playing a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do

What we offer

Comprehensive benefits
Excellent working environment

Fulltime

Customer Contact Advisor

Come and work for Norse Care. Our team are based at our brand-new Head Office, l...

Location

United Kingdom , Norwich

Salary:

26000.00 - 29000.00 GBP / Year

Norse Group LTD

Expiration Date

Until further notice

Requirements

Strong communication skills and professional telephone manner
Empathy, calmness and professionalism when supporting residents families
Handling sensitive customer enquiries professionally and confidentially
Strong IT and CRM skills with the ability to navigate systems effectively and maintain accurate confidential records
Strong organizational skills to manage multiple enquiries with high attention to detail
Ability to work independently and part of a team
Experience working with operational or customer facing teams
Experience in using CRM systems and enquiry logging tools
Skilled in providing clear, compassionate information to families, carers and healthcare professionals

Job Responsibility

Recording all interactions accurately and promptly into the CRM and ensuring timely follow up
Coordinating basic administrative tasks such as information packs and updates
Supporting production of enquiry and occupancy reports
Booking tours, assessments and appointments for home managers
Preparing documentation for admissions and move ins
Be the first point of contact for all enquiries into Norse Care Central Office
Delivering professional customer service
Supporting the Customer Relationship Manager with enquiry pipeline management

What we offer

25 days annual leave + bank holidays
NEST pension scheme
8-week sickness scheme
Access to award-winning training
Fantastic on-site facilities featuring collaborative spaces, outside areas and a café

Fulltime

Customer Contact Advisor

This is a permanent, full time vacancy. No customer contact experience? No probl...

Location

United Kingdom , Eastleigh

Salary:

28310.46 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Be a true customer champion, going the extra mile each and every time
Love a challenge and smashing targets
Be a problem solver, look for creative solutions to challenges
Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
Are a whizz at computers and can get up to speed on a variety of computer systems in no time
Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones

Job Responsibility

Speaking to customers over the phone, through webchat or by email in our busy Contact Centre
Taking full ownership of the problem and getting to the heart of the issue to find a solution
Making sure our customers are at the heart of everything we do

What we offer

Comprehensive benefits
Excellent working environment
All the training and ongoing support you’ll need

Fulltime

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