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Customer Contact Advisor

abri.co.uk Logo

Abri

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Location:
United Kingdom , Bracknell

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28310.46 GBP / Year
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Job Description:

This is a role for Customer Contact Advisors at Abri, a housing provider. No prior customer contact experience is required as training is provided. The role involves being on the front line of the customers' experience, handling queries via phone, webchat, or email in a busy Contact Centre.

Job Responsibility:

  • Handle customer queries over the phone, through webchat or by email
  • Take full ownership of problems and get to the heart of the issue to find a solution
  • Play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do

Requirements:

  • Be a true customer champion, going the extra mile each and every time
  • Love a challenge and smashing targets
  • Be a problem solver, look for creative solutions to challenges
  • Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
  • Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
  • Are a whizz at computers and can get up to speed on a variety of computer systems in no time
  • Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
What we offer:
  • Comprehensive benefits
  • Excellent working environment
  • All training and ongoing support provided

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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