Customer Contact Advisor

Are you friendly, highly motivated, and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy making a real difference to people’s lives? If so, we’d love to hear from talented and enthusiastic Customer Contact Advisors who have genuine passion providing outstanding support and going above and beyond for customers every day. Working within social housing, you’ll play a vital role in helping residents with enquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and care. Whether it’s supporting customers over the phone, responding to emails, or helping with their queries, you’ll be part of a team dedicated to putting customers first and delivering positive outcomes for local communities. With competitive pay and holiday allowance, a generous pension scheme, and additional wellbeing and employee benefits, you’ll be supported both inside and outside of work. You’ll also receive full training, ongoing development opportunities, and the tools you need to succeed in your role, helping you build a rewarding career within social housing. Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts. If you’d love the opportunity to be part of a committed and supportive team who take pride in delivering exceptional customer experiences and making a genuine impact, get in touch with us today. We’d love to hear from you and will be in touch when we’ve got a suitable vacancy for you.