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Customer Contact Advisor

bernicia.com Logo

Elsdon Mews

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Location:
United Kingdom , Ashington or Durham

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17550.00 GBP / Year
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Job Description:

An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our offices in Ashington or Durham. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.

Job Responsibility:

  • Dealing with repair requests
  • handling general enquiries
  • problem solving calls involving people in difficult situations
  • providing excellent customer service

Requirements:

  • Excellent communication skills
  • team focused approach
  • proficient in using various IT systems
What we offer:
  • 28 days annual leave + bank holidays, pro-rata for part time employees
  • Working from home opportunities, if applicable to your role, part-week
  • Health cash plan membership
  • Access to savings on gym memberships plus cash back and discounts on purchases from major retailers
  • Generous pension scheme with life insurance of 3 x salary

Additional Information:

Job Posted:
May 17, 2026

Expiration:
May 28, 2026

Employment Type:
Parttime
Work Type:
On-site work
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