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Customer Contact Advisor

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Norse Group LTD

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Location:
United Kingdom , Norwich

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25136.58 GBP / Year
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Job Description:

The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties.

Job Responsibility:

  • To be able to work on a rotation of 4 on, 4 off, working hours are 5pm to 1.30am
  • Answer, process & resolve all telephone calls and email enquires in an efficient, professional, clear and concise manner
  • Identify the eligibility of an emergency and escalate as a call out as and when required
  • Enter details of all enquires onto our bespoke database & update records accordingly
  • Document all information according to standard operating procedures and follow instructions
  • Manage lone worker functions ensuring any missed calls are escalated to the on-call manager
  • Conduct general administrative duties
  • A feature of this role is the flexibility to be available to support the business 24/7 for infrequent situations such as severe weather conditions or unplanned surge of incoming calls as well as covering bank holidays, Christmas, annual leave, sickness & weekends

Requirements:

  • Knowledge of Microsoft Office & are computer literate
  • Understanding of operational workplace methods and practices relevant to Norse
  • Excellent interpersonal and communication skills with a professional and polite manner
  • Excellent customer service skills, confident and assertive whilst maintaining confidentiality, tact and discretion
  • Organised with a methodical and pragmatic approach to work, flexible and adaptable with excellent problem-solving skills
  • Ability to work under pressure, prioritising workload with a high level of accuracy and attention to detail
  • Decisive with the ability to take proactive action and act on own initiative
  • Ability to support colleagues and work as part of a team

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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