Customer Contact Advisor Job at Elsdon Mews (Ashington)

Repair Management Customer Advisor

The Customer Service Advisor is responsible for repairs progressing effectively ...

Location

United Kingdom , Huddersfield

Salary:

26208.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Have a resilient and positive attitude
Excellent customer service skills, taking responsibility and providing a market leading customer journey
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Job Responsibility

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

This is not just a job; it's a fantastic career development opportunity in the t...

Location

United Kingdom , Yate, Bristol

Salary:

26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service and office environments
Flexibility to adapt to changes
Strong planning, organisational, and time management skills
Excellent communication and interpersonal abilities
High attention to detail and problem-solving aptitude
Ability to work independently as well as part of a team

Job Responsibility

Putting the customer at the heart of everything you do
Demonstrating a strong desire for excellence in service delivery
Proactively processing orders within 12 hours and acknowledging all orders to customers promptly
Maintaining updated customer SOPs to ensure smooth operations
Keeping digital and physical filing organised for easy access and compliance
Communicating lead times and order statuses to customers in a timely manner
Resolving customer queries within a maximum of 4 hours
Handling incoming calls and emails with enthusiasm and professionalism
Managing customer complaints efficiently, ensuring responses are sent within specified timelines
Conducting regular meetings with customers to discuss account situations

What we offer

Fantastic career development opportunity in the thriving packaging industry
Consistent growth and expanding international presence
Parking available on site
Conveniently located just a 12-minute walk from Yate train station

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Barnsley

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Plymouth

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Coventry

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Sunderland

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Glasgow

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Call centre/contact centre experience is essential
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Care Advisor

As a Customer Care Advisor, you will use our omnichannel service to register new...

Location

United Kingdom , Bridgwater

Salary:

Not provided

Clinisupplies

Expiration Date

Until further notice

Requirements

Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast-paced customer service environment
Positive ‘can do’ attitude

Job Responsibility

Answering inbound calls from customers and Health Care Professionals (HCP’s)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases

Fulltime

Customer Contact Advisor

Elsdon Mews

Location:
United Kingdom , Ashington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 09, 2026

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Job Description:

Job Responsibility:

Requirements:

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Expiration:February 09, 2026

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Not provided

Job Posted:
January 29, 2026

Expiration:
February 09, 2026