Customer Consultant

• Customer Engagement: Respond to customer inquiries via phone, email, and online messaging within set timeframes
• Problem Solving: Listen to and understand customer needs, present effective solutions, and follow up until the inquiry is fully resolved
• Consultative Service: Identify opportunities to connect customers with relevant products and services, such as credit cards, loans, and insurance
• Continuous Improvement: Identify process improvements to make it easier for customers to deal with us and stay updated through ongoing training
• Digital Support: Help educate customers on digital and self-serve channels, acting as a key escalation point when digital tools fail

• Communication Skills: A strong phone manner with active listening skills and the ability to 'talk and type' concurrently
• Tech Savviness: High computer literacy and the ability to navigate multiple digital platforms and systems at once
• Resilience: The ability to adapt to change and remain professional in a fast-paced, rostered environment
• Experience: While previous call centre experience is preferred, your attitude and willingness to learn are key
• Accuracy: Strong attention to detail, grammar, and typing accuracy
• Ability to work autonomously and as part of a collaborative team
• Commitment to completing all mandatory training and following established processes

Previous call centre experience

• Attractive Pay Rate: $39.37 + super per hour
• Prime Location: Convenient CBD location, easily accessible by public transport
• Full-time 6 month contract to begin
• Growth Culture: Career progression opportunities and ongoing development
• Training: Comprehensive training upon commencement