Customer Compliance Manager Job at The Sofa Delivery Company (Annesley)

Consumer Protection Compliance Program Manager, Customer Remediation

At Block, we build products designed to expand access to financial services whil...

Location

United States , Bay Area

Salary:

103200.00 - 193600.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

6+ years of experience in compliance, risk management, or remediation oversight within financial services or fintech
Demonstrated ability to develop and operationalize frameworks for issue remediation, customer restitution, or corrective action programs
Deep understanding of consumer protection regulations (UDAAP, EFTA, Reg E, Reg Z, BSA/AML, or related frameworks)
Experience working across multiple global regions such as the UK, Canada, and Australia is a strong plus
Proven experience managing cross-functional programs with Legal, Risk, Engineering and Product partners in a complex, fast-paced environment
Strong analytical and documentation skills with the ability to assess root causes, design fair outcomes, and translate findings into actionable program improvements
Excellent communication and influence skills, with experience presenting to senior leadership and regulators
A passion for ensuring customers are treated fairly and transparently

Job Responsibility

Design Block’s remediation framework, including policies, procedures, and governance standards that guide how customer-impacting compliance issues are assessed, corrected, and reported
Oversee the execution of specific remediation programs, ensuring they meet regulatory expectations and achieve fair, consistent outcomes for affected consumers
Collaborate with cross-functional partners including Legal, Risk, Engineering and Operations to ensure appropriate root cause analysis, issue remediation, and documentation of corrective actions
Communicate effectively to senior leadership and other stakeholders, ensuring transparency and accountability across programs
Implement effective issue escalation and decision documentation processes, ensuring key remediation decisions are approved, recorded and actioned appropriately
Evaluate the effectiveness of remediation programs, identifying opportunities to improve controls, prevent recurrence, and strengthen customer trust
Partner closely with the UDAAP Program Manager to ensure that “lessons learned” from remediation activities are fed back into preventive compliance measures, policy updates, and training
Stay up to date on regulatory guidance and industry best practices related to customer remediation and consumer harm mitigation

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

North America Customs Manager

Our client located in Willis, TX is seeking a highly experienced and motivated N...

Location

United States , Willis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 8+ years of Trade Compliance experience with a proven track record of managing customs and trade operations
Strong Import/Export Compliance expertise across North America, including in-depth technical knowledge of U.S., Canadian, and Mexican regulations
Active U.S. Licensed Customs Broker or Certified Customs Specialist (CCS) certification
Thorough understanding of CFR Title 19 regulations and their application to customs management
Expertise with MTR and its practical application to the manufacturing industry in Mexico
Intermediate experience in supply chain management and logistics operations
Proficiency in pulling, analyzing, and presenting data-driven reports to executive teams
Excellent interpersonal and communication skills, with the ability to build relationships across departments and levels of management.

Job Responsibility

Trade Compliance Oversight: Ensure compliance with U.S. import/export regulations, including CFR Title 19 and relevant rules for Mexico and Canada
Customs Management: Lead customs operations, ensuring accurate and timely processing of import/export documentation and adherence to required practices
Licenses and Certifications: Apply expertise as a U.S. Licensed Customs Broker or Certified Customs Specialist (CCS) to oversee and optimize customs processes
MTR Expertise: Leverage 2+ years of working knowledge of the Maquiladora tax regime (MTR) to manage compliance for manufacturing operations in Mexico
Supply Chain Support: Provide support for logistics and supply chain functions
Data Reporting and Presentation: Pull, analyze, and present customs and trade compliance reports to senior management
Cross-Level Collaboration: Collaborate effectively with internal teams, consultants, and all levels of management
Team Management: Act as a people-oriented leader to foster positive relationships and a strong culture within the team.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Eligibility for 401(k) plan.

Fulltime

Customs Compliance Specialist

The Customs Compliance Specialist leads, manages and organizes import and export...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong knowledge of customs and trade compliance including classification, valuation, country of origin, free trade agreements, bonded management and other customs related topics
A comprehensive understanding of how customs functions within the value and supply chain
Proficiency in conducting compliance reviews and working with external customs audit
Proficient in MS Office applications
Fluent in English, both written and spoken
Process-driven with a proactive approach to find better ways of working
Strong analytical mindset and attention to detail
Self-starter with the ability to learn quickly
Deep understanding of customs and trade compliance
Excellent written and verbal communication skills

Job Responsibility

Responsible for day-to-day compliance activities and operations within Customs and Trade Compliance function
Serve as direct liaison with customs authorities for daily compliance activities and special regulatory procedures
Collaborate to establish and maintain controls that ensure compliance and mitigate risks
Establish and maintain compliance procedures, working methods, and systems/tools requirements
Assist with customs and trade compliance activities in audits, investigations, rulings, and court cases
Lead or support periodic self-reviews and audits
Provide customs and trade advice to key stakeholders and projects
Ensure tariff number accuracy using the 4-eye principle
Assist in defining requirements and testing for customs tools and solutions
Contribute to customs expansion projects

Fulltime

Customs Manager

As a Customs Manager (m/f/d), you’ll be part of our growing Customs Team and pla...

Location

Germany , Berlin

Salary:

Not provided

About You

Expiration Date

Until further notice

Requirements

Master’s degree in Finance, Business, Management, Compliance, or a related field
Hands-on experience in import/export operations and submitting customs declarations, ideally in e-commerce or the textile sector
Professional experience in customs consulting or customs management, with a proven track record in roles such as Customs Compliance Manager or similar
Very good communication skills and a structured, analytical, and organized way of working
Interest in improving processes, driving projects, and taking ownership
Solid knowledge of international trade, compliance, tax, and customs regulations
Excellent communication, analytical, and interpersonal skills, with the ability to explain complex concepts to stakeholders
Fluency in German and English

Job Responsibility

Take ownership of customs and compliance topics across our international import and export operations
Giving support with classifying our fashion & textile products, including TARIC code assignment
Continuously improve existing processes and tools together with the Customs Team and cross-functional stakeholders
Support new market setups and integrations from a customs perspective
Create and maintain guidelines, process descriptions, and documentation
Communicate with external service providers, authorities, and internal partners
Analyze data (e.g., in Excel) to identify risks and optimization potential
Ensure correct, consistent, and compliant customs documentation
Coordinate import and export processes with various service providers
Monitor and control the costs of AY’s customs processes

What we offer

Hybrid working
Fresh fruit every day
Sports courses
Exclusive employee discounts
Free drinks
Language courses
Company parties
Help in the relocation process
Mobility subsidy
Central Location

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals (4 people)
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain Supply Chain Operations for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain SOPs for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Customer Compliance Manager

The Sofa Delivery Company

Location:
United Kingdom , Annesley

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

Expiration:
February 01, 2026

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