Customer Compliance Manager Jobs

Consumer Protection Compliance Program Manager, Customer Remediation

At Block, we build products designed to expand access to financial services whil...

Location

United States , Bay Area

Salary:

103200.00 - 193600.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

6+ years of experience in compliance, risk management, or remediation oversight within financial services or fintech
Demonstrated ability to develop and operationalize frameworks for issue remediation, customer restitution, or corrective action programs
Deep understanding of consumer protection regulations (UDAAP, EFTA, Reg E, Reg Z, BSA/AML, or related frameworks)
Experience working across multiple global regions such as the UK, Canada, and Australia is a strong plus
Proven experience managing cross-functional programs with Legal, Risk, Engineering and Product partners in a complex, fast-paced environment
Strong analytical and documentation skills with the ability to assess root causes, design fair outcomes, and translate findings into actionable program improvements
Excellent communication and influence skills, with experience presenting to senior leadership and regulators
A passion for ensuring customers are treated fairly and transparently

Job Responsibility

Design Block’s remediation framework, including policies, procedures, and governance standards that guide how customer-impacting compliance issues are assessed, corrected, and reported
Oversee the execution of specific remediation programs, ensuring they meet regulatory expectations and achieve fair, consistent outcomes for affected consumers
Collaborate with cross-functional partners including Legal, Risk, Engineering and Operations to ensure appropriate root cause analysis, issue remediation, and documentation of corrective actions
Communicate effectively to senior leadership and other stakeholders, ensuring transparency and accountability across programs
Implement effective issue escalation and decision documentation processes, ensuring key remediation decisions are approved, recorded and actioned appropriately
Evaluate the effectiveness of remediation programs, identifying opportunities to improve controls, prevent recurrence, and strengthen customer trust
Partner closely with the UDAAP Program Manager to ensure that “lessons learned” from remediation activities are fed back into preventive compliance measures, policy updates, and training
Stay up to date on regulatory guidance and industry best practices related to customer remediation and consumer harm mitigation

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

Customs Compliance Specialist

The Customs Compliance Specialist leads, manages and organizes import and export...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong knowledge of customs and trade compliance including classification, valuation, country of origin, free trade agreements, bonded management and other customs related topics
A comprehensive understanding of how customs functions within the value and supply chain
Proficiency in conducting compliance reviews and working with external customs audit
Proficient in MS Office applications
Fluent in English, both written and spoken
Process-driven with a proactive approach to find better ways of working
Strong analytical mindset and attention to detail
Self-starter with the ability to learn quickly
Deep understanding of customs and trade compliance
Excellent written and verbal communication skills

Job Responsibility

Responsible for day-to-day compliance activities and operations within Customs and Trade Compliance function
Serve as direct liaison with customs authorities for daily compliance activities and special regulatory procedures
Collaborate to establish and maintain controls that ensure compliance and mitigate risks
Establish and maintain compliance procedures, working methods, and systems/tools requirements
Assist with customs and trade compliance activities in audits, investigations, rulings, and court cases
Lead or support periodic self-reviews and audits
Provide customs and trade advice to key stakeholders and projects
Ensure tariff number accuracy using the 4-eye principle
Assist in defining requirements and testing for customs tools and solutions
Contribute to customs expansion projects

Fulltime

North America Customs Manager

Our client located in Willis, TX is seeking a highly experienced and motivated N...

Location

United States , Willis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 8+ years of Trade Compliance experience with a proven track record of managing customs and trade operations
Strong Import/Export Compliance expertise across North America, including in-depth technical knowledge of U.S., Canadian, and Mexican regulations
Active U.S. Licensed Customs Broker or Certified Customs Specialist (CCS) certification
Thorough understanding of CFR Title 19 regulations and their application to customs management
Expertise with MTR and its practical application to the manufacturing industry in Mexico
Intermediate experience in supply chain management and logistics operations
Proficiency in pulling, analyzing, and presenting data-driven reports to executive teams
Excellent interpersonal and communication skills, with the ability to build relationships across departments and levels of management.

Job Responsibility

Trade Compliance Oversight: Ensure compliance with U.S. import/export regulations, including CFR Title 19 and relevant rules for Mexico and Canada
Customs Management: Lead customs operations, ensuring accurate and timely processing of import/export documentation and adherence to required practices
Licenses and Certifications: Apply expertise as a U.S. Licensed Customs Broker or Certified Customs Specialist (CCS) to oversee and optimize customs processes
MTR Expertise: Leverage 2+ years of working knowledge of the Maquiladora tax regime (MTR) to manage compliance for manufacturing operations in Mexico
Supply Chain Support: Provide support for logistics and supply chain functions
Data Reporting and Presentation: Pull, analyze, and present customs and trade compliance reports to senior management
Cross-Level Collaboration: Collaborate effectively with internal teams, consultants, and all levels of management
Team Management: Act as a people-oriented leader to foster positive relationships and a strong culture within the team.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Eligibility for 401(k) plan.

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals (4 people)
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain Supply Chain Operations for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain SOPs for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

New

Customs and Trade Compliance Consultant

As a Customs and Trade Compliance Consultant, you would be responsible for advis...

Location

Ireland , Dublin

Salary:

Not provided

Tradewin

Expiration Date

Until further notice

Requirements

At least two years’ professional experience in a trade compliance position
Significant hands-on experience managing international trade compliance matters
Comprehensive understanding of European Union laws and regulations
Strong project management skills, with advanced proficiency in Excel and related computer applications
Proven ability to engage with both internal and external stakeholders to collect information and coordinate projects, ensuring customer needs are met proactively
Demonstrated skill in developing performance metrics and assessing both internal operations and external service providers
Ability to work effectively under pressure, solve problems, and support teams in meeting or exceeding customer deadlines
Track record of establishing, implementing, and maintaining standards, while continuously seeking improvement opportunities
Positive attitude and outstanding communication abilities

Job Responsibility

Monitor regulatory changes affecting customs and trade compliance
Analyze import and export data for accuracy and compliance
Assist with classification and valuation of products
Guide clients through free trade agreements and special customs programs
Provide problem-solving and risk mitigation strategies
Communicate clearly with businesses to help them navigate the evolving global trade landscape
Collaborate and communicate effectively with both internal and external parties
Pursue improvements in procedures and services to enhance efficiency and cost-effectiveness
Support the sales process
Complete 52 hours of training per year as per company standards

What we offer

Employee Stock Purchasing plan
Employee discount programs

Fulltime

New

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Banbury

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Fulltime

Customer Compliance Manager

The Sofa Delivery Company

Location:
United Kingdom, Annesley

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

Expiration:
February 01, 2026

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