Customer Compliance Lead

Help us deliver a better tomorrow. Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. Reporting to the Senior Portfolio Manager (Insurance & Card Solutions), the Customer Compliance Lead is responsible for managing operational compliance and payments activities across the portfolio, ensuring all customer, financial and regulatory obligations are met. Acting as a key conduit between internal teams and customers, the role provides essential compliance and payments input to support customer‑driven change. You’ll help deliver accurate, compliant and clear customer communications, contribute to broader product initiatives, and play an active role in customer onboarding and offboarding. By balancing customer needs with business goals, you’ll strengthen relationships, enable change and contribute to ongoing innovation and success.