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Customer Community & Content Specialist

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Conductor

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Location:

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 USD / Year
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Job Description:

We are seeking an enthusiastic and driven Customer Community & Content Specialist to join our Scaled Success (1:Many) Team. Our dynamic team is focused on maximizing customer product adoption and ensuring an excellent customer experience at scale by providing high-quality, accessible education and a supportive community. This hybrid role is pivotal in both managing our established online customer community and supporting the development of scalable customer education content. You will be the primary voice and driver of community engagement, while also actively contributing to the creation, curation, and promotion of educational resources that help customers learn, succeed, and become product experts.

Job Responsibility:

  • Community Engagement & Peer Learning: Conversation Catalyst & Support
  • Content Curation & Promotion
  • Member Recognition
  • Event Management
  • Customer Education Content Development: Content Creation Support
  • Customer Journey Mapping
  • Resource Discoverability
  • Data & Customer Feedback Loop: Voice of the Customer
  • Reporting & Analysis

Requirements:

  • 1-2+ years of experience in one or more of the following areas: community management
  • content marketing
  • customer success
  • content creation
  • or customer education
  • Proven ability to write clear, compelling, and engaging content for an online audience, with a keen eye for instructional clarity
  • A naturally empathetic and outgoing personality, comfortable proactively initiating conversations and providing supportive guidance
  • Excellent organizational skills with the ability to manage multiple tasks and deadlines in content development and community management
  • Familiarity with reporting tools and basic data analysis for community and content metrics

Nice to have:

  • Experience in creating or editing instructional content such as knowledge base articles, video tutorials, or training documents
  • Experience working with B2B SaaS customers or within a Customer Success or customer focused organization
  • Experience with video editing software or Learning Management Systems (LMS)
  • Proficiency in German (written and verbal) is a plus, to help support and engage our German-speaking customer base

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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