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Customer Communications Specialist

leedsbuildingsociety.co.uk Logo

Leeds Building Society

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Location:
United Kingdom , Leeds

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Category:
-

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Contract Type:
Not provided

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Salary:

47000.00 GBP / Year
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Job Description:

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our Customer Strategy team as a Customer Communications Specialist.

Job Responsibility:

  • You will be the owner of all member communications and champion application of Consumer Duty outcomes, lead the co-ordination/delivery of all member communication ensuring reviews align to Divisional/Society priorities and projects
  • You'll provide a voice for system capability/functionality to make implementing, amending and improving future communication as seamless as possible across all channels and communication types
  • You'll review communications against the Society's Customer Understanding Framework, Clear Comms Handbook and Tone of Voice along with our legal and regulatory obligations
  • Ensure the Society follows the relevant framework for all new and existing member communications
  • Track improvements made across communications providing a before and after assessment

Requirements:

  • Excellent planning and organisation skills
  • Effective communication skills (verbal, written & presentations)
  • Strong people skills (influencing and negotiating)
  • Strong attention to detail and ability to simplify for report writing
  • Experience in creating, improving & embedding procedures
  • Stakeholder Management
  • Ability to analyse and provide meaningful insight to business
  • Project Management Skills
What we offer:
  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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