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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customer Collections Advisor

United Kingdom, Stratford-upon-Avon 26000.00 GBP / Year · Job Posted April 05, 2026
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Job Description

Brook Street is working with a growing client based in Stratford-upon-Avon who is seeking a Customer Account Manager to join their team. In this role, you will manage customer accounts that have fallen into arrears, working closely with individuals to understand their financial circumstances and agree affordable, sustainable repayment plans.

Job Responsibility

  • Handle inbound and outbound calls to customers regarding payment arrears
  • Negotiate repayment arrangements aligned with customer circumstances and company policies
  • Communicate with empathy, professionalism, and confidence
  • Make informed decisions based on individual situations
  • Maintain accurate and professional customer records
  • Identify and escalate customer vulnerabilities in line with procedures

Requirements

  • Confident and professional telephone manner with a strong empathetic approach
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Target-driven with good time management and organisational skills
  • Previous experience in debt negotiation is desirable but not essential

Nice to have

Previous experience in debt negotiation

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