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Customer Co-worker

https://www.ikea.com Logo

IKEA

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Location:
Australia , Springvale, Victoria

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

28.31 AUD / Hour
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Job Description:

As Customer Co-worker your responsibilities will include, but are not limited to: Aftersales and Cashline duties.

Job Responsibility:

  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
  • Resilience in assisting customers with more complicated issues
  • Supporting other areas of Customer Relations including working on the cashline and maintaining shopping tools (shopping baskets, trolleys, and yellow bags)
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience
  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way
  • Securing that all products passing through the entrance are paid for
  • Supporting customers booking their home delivery and collecting their click and collect
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience

Requirements:

  • Previous experience in customer service
  • A passion for securing the best customer experience possible
  • Excellent communication skills
  • Able to work closely with your team and other departments or work independently
  • The ability to remain calm when faced with challenging situations
  • Ability to easily learn new computer systems, including point of sale systems, sales and returns platforms, and handheld devices
What we offer:
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
April 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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