Customer Co-worker Job at IKEA (Springvale, Victoria)

New

Customer Co-worker

Location

Australia , Rhodes

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

June 15, 2026

Requirements

A passion for securing the best customer experience possible
Excellent communication skills
A polite and friendly manner and a ‘Togetherness’ mindset
Able to work closely with your team and other departments or work independently
The ability to remain calm when faced with challenging situations
Able to prioritise tasks in a fast-paced environment
Strong customer service skills, alongside being able to interact with many customers consistently
Basic computer and systems literacy

Job Responsibility

Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect
Processing returns and resolving customer issues, recognizing when to escalate to someone with higher authorization
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

What we offer

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

Customer Co-worker

As Customer Co-worker your responsibilities will include, but are not limited to...

Location

Australia , Tempe

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

Until further notice

Requirements

A passion for securing the best customer experience possible
Excellent communication skills
A polite and friendly manner and a ‘Togetherness’ mindset
Able to work closely with your team and other departments or work independently
The ability to remain calm when faced with challenging situations
Able to prioritise tasks in a fast-paced environment
Strong customer service skills, alongside being able to interact with many customers consistently
Basic computer and systems literacy

Job Responsibility

Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

New

Carts Co-worker (Customer Experience)

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

18.50 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Less than 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Continuously develop knowledge and skills within the area of customer experience
Support customers to make purchases with assistance or self-service tools

What we offer

Wellness days (in addition to your vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

New

Customer Experience Co-worker I

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

United States , Atlanta

Salary:

18.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Must be able to work nights & weekends

Job Responsibility

Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
Provides an efficient and accurate checkout experience in various areas of the store
Offers additional products and services such as home delivery, credit card, and IKEA Family card
Resolves customer concerns independently to meet their unique needs and expectations
Provides friendly, safe, and efficient car loading and unloading services

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Customer Experience Co-worker -Returns

Job Description Job ID: 347038 Date posted: 28/05/2026 Why we will love you ...

Location

United States , Tampa

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred.

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Customer Experience Co-worker II (3-month term)

Location

Canada , Burlington

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Support customer colleagues to continuously develop knowledge and skills within the area of customer experience
Support and assist co-workers to create solutions to customer issues

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Customer Experience Co-worker III

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Vaughan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You love challenges… You seek them to solve them (not to create them, though!).
You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary).
You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face.
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
You are a total people-person and can strike up a conversation easily.
You are quite comfortable with computers and are generally technology-savvy.
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments.
Engage with customers in a friendly and confident manner to create a rewarding customer experience.
Contribute and achieve operational KPIs and goals to maintain customer loyalty.
Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Customer Experience Co-worker III

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Burlington

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You love challenges... You seek them to solve them (not to create them, though!).
You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary).
You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face.
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
You are a total people-person and can strike up a conversation easily.
You are quite comfortable with computers and are generally technology-savvy.
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments.
Engage with customers in a friendly and confident manner to create a rewarding customer experience.
Contribute and achieve operational KPIs and goals to maintain customer loyalty.
Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

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Customer Co-worker

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