Job Description:
Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards: • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights). • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • Rosters published 4 weeks in advance. • 15% Co-worker discount • Subsidised meals and complimentary drinks in our Co-worker restaurant • Free uniforms provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) • 24/7 access to our Employee Assistance Program for health and wellbeing support Additional Information: • We currently have one Permanent Part-time positions available, 24 hours per fortnight. • Applications close Thursday 14 May 2026 • This role requires availability to work Thursday nights, finishing at 9:15pm • As our store operates seven days per week, you must be available to work a rotating roster, including a mix of day and evening shifts. You must also be available to work three out of four weekends per month (both Saturday and Sunday). About this work area As Customer Co-worker your responsibilities will include, but are not limited to: • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers. • Securing that all products passing through the entrance are paid for. • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues. • Supporting customers booking their home delivery and collecting their click and collect. • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization. • Handling cash and card payments in a reliable, efficient, accurate and friendly way. • Recording information accurately in the system so we can continually make improvements to the customer shopping experience. • Ensuring customers have a positive final touchpoint during the IKEA shopping experience. As Customer Co-worker you have: • A passion for securing the best customer experience possible. • Excellent communication skills. • A polite and friendly manner and a 'Togetherness' mindset. • Able to work closely with your team and other departments or work independently. • The ability to remain calm when faced with challenging situations. • Able to prioritise tasks in a fast-paced environment. • Strong customer service skills, alongside being able to interact with many customers consistently. • Basic computer and systems literacy.
