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Customer Co-worker

https://www.ikea.com Logo

IKEA

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Location:
Australia , Majura

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

28.31 AUD / Hour
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Job Description:

As a Customer Co-worker at IKEA, you will be part of creating a better everyday life for the many people. You will be responsible for providing a positive and seamless customer experience, handling various customer service tasks, and ensuring a friendly final touchpoint for customers.

Job Responsibility:

  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
  • Securing that all products passing through the entrance are paid for
  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
  • Supporting customers booking their home delivery and collecting their click and collect
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience

Requirements:

  • Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently
  • Able to remain calm when faced with challenging situations and are pro-active to find solutions
  • Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset
  • Able to work closely with your team and other departments or work independently
  • Able to prioritise tasks in a fast-paced environment
  • Demonstrate excellent communication skills and basic computer and systems literacy
  • Must be available to work on Fridays
  • Must have the availability to work a rotating roster with a mix of day and evening shifts
  • Must have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)
What we offer:
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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