Customer Co-worker, IKEA

IKEA

Location:
Australia, North Lakes

Category:
Customer Service

Contract Type:
Employment contract

Salary:

28.31 AUD / Hour

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Job Description:

As a Customer Co-worker, you are the friendly face that ensures every customer’s visit ends as positively as it begins. You contribute to creating a welcoming and smooth shopping experience by providing efficient service, accurate information, and genuine care at every touchpoint.

Job Responsibility:

Greeting visitors and providing friendly, efficient information and support
Securing that all products leaving through the entrance are paid for
Supporting other areas of Customer Relations by resolving service issues, maintaining shopping tools (baskets, trolleys, and yellow bags), and ensuring catalogues are available
Assisting customers with home delivery bookings and click & collect pickups
Processing returns and resolving customer issues, recognising when to escalate to a team leader or authorised co-worker
Handling cash and card payments accurately, efficiently, and in a friendly manner
Recording information correctly in the system to support continuous improvement of the customer experience
Ensuring customers have a positive final touchpoint when leaving IKEA.

Requirements:

Passionate about creating the best possible customer experience
A strong communicator with a polite, friendly, and helpful approach
A true team player who believes in togetherness, but also comfortable working independently
Calm and solution-oriented, even when faced with challenging situations
Able to prioritise tasks in a fast-paced, dynamic environment
Reliable and detail-oriented, with strong customer service skills and the ability to engage consistently with many customers
Comfortable using basic computer systems and technology.

What we offer:

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 6 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support.

Additional Information:

Job Posted:
November 12, 2025

Expiration:
November 20, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Co-worker

IKEA

Location:Australia, North Lakes

Category:Customer Service

Contract Type:Employment contract