Customer Co-worker (Children's Activity Area) Job at IKEA (Tempe)

Job Description

You care about making a positive impact in the world and understand that greatness comes from thinking differently. You value an inclusive and accepting work environment where everyone can contribute and feel they belong. At IKEA, a job is so much more than home furnishings - together, we work to create a better everyday life for the many. It’s the perfect place to grow, contribute, and bring your unique perspective to life. Within this vision, Småland, our supervised children’s play area - plays an important role in enhancing the in-store experience. Designed to be a safe, fun, and welcoming environment, Småland allows parents and carers to shop with ease, knowing their children are well cared for. As a Småland Co-worker, you’ll help create memorable experiences for our youngest visitors.

Job Responsibility

Create a safe, welcoming, and enjoyable environment for children and families
Register children and manage check-in procedures, ensuring eligibility and safety requirements are met
Supervise children (between ages 3-10) during play sessions, ensuring all safety guidelines are followed
Engage and entertain children through age-appropriate and inclusive activities
Support the planning and delivery of activities within and outside of Småland
Maintain a clean, organised, and hygienic play environment at all times
Monitor play equipment and report any hazards or maintenance issues promptly
Build positive and empathetic relationships with children, parents, and carers
Communicate clearly and professionally with customers and co-workers
Respond appropriately to incidents, emergencies, and customer concerns
Follow all IKEA safety, security, and operational policies and procedures
Complete daily operational tasks, including opening and closing duties
Support the wider Customer Experience team when needed (e.g. greeter, checkout support, general customer assistance)

Requirements

Experience working with children, families, or in a customer-facing environment
Strong communication and interpersonal skills, with the ability to engage positively with children, parents, and co-workers
Confident in building relationships and creating a welcoming, inclusive experience for all customers
Proactive and solutions-focused, with the confidence to take initiative and improve ways of working
Comfortable using systems and processes, with a willingness to learn and adapt
Strong attention to detail and ability to follow procedures, particularly in relation to child safety and compliance

What we offer

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

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Customer Co-worker (Children's Activity Area)

Job Description

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