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Myticas Consulting Logo Myticas Consulting · Customer Service

Customer/Client Support Specialist

United States, Austin · Job Posted March 03, 2026
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Job Description

The Client Support Specialist is responsible for answering phone calls and email requests for client account maintenance, assisting with invoice inquiries and payments, data entry and miscellaneous administrative tasks as assigned. Since this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication and problem-solving skills.

Job Responsibility

  • Answering phone calls and email requests for client account maintenance
  • Assisting with invoice inquiries and payments
  • Data entry
  • Miscellaneous administrative tasks as assigned

Requirements

  • 2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
  • Working cross-functionally to resolve technical, procedural, or operational issues
  • Working collaboratively with individuals at all levels of the organization
  • Executing to short and long-term plans
  • Training internal and external customers to mitigate recurring requests for help
  • Tools: CRM Application
  • e.g., Sales Force
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Microsoft Server products (e.g., Windows Server, SQL, MS Project), Visio Microsoft Access
  • Interpersonal and collaborative skills
  • Problem solving and decision making skills
  • Written and verbal communication skills
  • Prioritization, multitasking and organizational skills
  • Conflict resolution
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