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The Client Support Specialist is responsible for answering phone calls and email requests for client account maintenance, assisting with invoice inquiries and payments, data entry and miscellaneous administrative tasks as assigned. Since this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication and problem-solving skills.
Job Responsibility:
Answering phone calls and email requests for client account maintenance
Assisting with invoice inquiries and payments
Data entry
Miscellaneous administrative tasks as assigned
Requirements:
2 years of client-facing application support experience, including: Troubleshooting product issues, and reporting issues via phone/e-mail/chat
Working cross-functionally to resolve technical, procedural, or operational issues
Working collaboratively with individuals at all levels of the organization
Executing to short and long-term plans
Training internal and external customers to mitigate recurring requests for help
Tools: CRM Application
e.g., Sales Force
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Microsoft Server products (e.g., Windows Server, SQL, MS Project), Visio Microsoft Access
Interpersonal and collaborative skills
Problem solving and decision making skills
Written and verbal communication skills
Prioritization, multitasking and organizational skills