Customer Claims Team Leader - Motor Claims Job at Activate Group Limited (Huddersfield)

Deployment Team Leader

A Deployment Team Leader is responsible for the day-to-day management of the cla...

Location

United Kingdom , Huddersfield

Salary:

30000.00 - 32000.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience operating at a supervisory level or above within a claim’s centre/call centre
Understanding of motor insurance processes and the end-to-end customer claims process
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Previous experience within a Customer Services role
Proficiency in working to service levels and performance measures
Experience in a work environment that required collaboration across work groups
Escalation management
Excellent interpersonal and customer service skills
Excellent telephone and communication skills
Good listening skills

Job Responsibility

Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs
Identifying and converting opportunities to sell ‘Avant repair services’ to ensure repair opportunities are maximised
Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs
Resource planning to ensure the deployment Team deliver business requirements
Delegation and distribution of workload to ensure client SLAs are achieved
Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA’s
Performance management of team members to deliver results
Implementation of training and progression plans to improve business and individual performance
Ensuring professional behaviour at all times in line with company guidelines
To implement best practice in delivering excellent customer services

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Team Manager - Sales

This is an exciting opportunity for an ambitious and experienced individual to j...

Location

United Kingdom , Peterlee

Salary:

Not provided

Auxillis

Expiration Date

Until further notice

Requirements

At least 2 years’ experience of working at a similar level of management within a contact centre environment
Display professionalism and have a pragmatic approach, with people at the heart of everything that you do
Strong people manager and able to create a professional culture where people feel involved and engaged
Excellent time management skills and can work in a fast-paced environment
Possess excellent organisational, communication and problem-solving skills
Ideally, have experience in a motor insurance, accident management or claim handling environment

Job Responsibility

Leading a motivated and engaged team of sales advisors through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring
Act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values

What we offer

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year
Public holidays
An extra day off to celebrate your birthday
Pension - Employer contributions of 3%
Free life assurance
Save-as-you-earn scheme
Colleague referral scheme (earning £1,000 per referral)
Benefits App with discounts and cashback at top retailers
Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy
Cycle to work scheme

Fulltime

Commercial Manager

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , Manchester

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Proven experience in a Commercial or Strategic Supplier Management role, ideally within the motor repair/automotive sector
Strong background and demonstrable knowledge of motor vehicle claims engineering, repair methodologies, and key industry systems (eg Audatex, Glassmatix/GT Motive)
Expert-level negotiation and contract management skills with a proven track record of delivering measurable commercial value through supplier relationships
Exceptional analytical skills with the ability to interrogate complex data sets, interpret performance trends and translate insights into actionable commercial strategies
Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners
Excellent verbal and written communication to effectively represent Prima to external partners (reinsurers and market)
Comfortable working in a growing / scale-up business environment. Strong attention to detail, with a problem-solving attitude

Job Responsibility

Drive Commercial & Financial Performance Management: Take ownership of the commercial elements related to our Third Party Administrator and its repair network/engineering team, driving cost-saving initiatives, fraud monitoring and ensuring optimal indemnity spend without compromising safety or quality
Lead and manage commercial negotiations with future suppliers, including repair network partners and engineering service providers, ensuring mutually beneficial, market-competitive contractual terms
Design, monitor and report on key commercials and claims engineering KPIs (eg repair cost, total loss ratios, parts utilisation, cycle time) to identify trends, opportunities and risks
Contribute to the claims budget process, providing accurate forecasting and analysis relating to repair and claims costs
Strategy & Governance: Design, develop and implement the long-term strategy for our Engineering Department, including engagement of a repair network, ensuring adequate capacity, capability and geographical coverage to meet business and customers' needs
Establish robust governance frameworks, including auditing and performance management protocols to ensure our TPA, our repair network and engineering team and other partners comply with contractual agreements, regulatory requirements and our quality standards
Identify, champion and deliver change initiatives across the repair and engineering claims journey to enhance efficiency, drive digital adoption and improve customer experience
Relationship & Stakeholder Management: Build and maintain high-performing, long-term relationships with our TPA, repair networks, part suppliers and other associated vendors
Act as the primary interface between the Claims, Pricing, Underwriting and Finance Teams, ensuring a clear and consistent commercial view of the repair network’s contribution to overall business performance
Act as a final point of technical and commercial escalation for complex, high-value, or high-profile repair and engineering issues, driving resolutions that protect both the customer and the company

What we offer

Hybrid working, with a mix of home and office days
Access to learning resources, mentorship and a growth plan tailored to you
Private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

Defendant Motor Damage Team Leader

Reporting to Defendant Operations Lead, you will be responsible for leading the ...

Location

United Kingdom , Leeds; Birmingham; Bristol

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Qualified Solicitor (England & Wales) or CILEx with a current practising certificate and the right to conduct litigation
Solid experience in civil litigation, ideally within motor damage or insurance-related matters
Experience supervising, coaching, or directing junior or non-qualified staff
Strong technical capability in drafting, negotiation, and case strategy
Sound commercial awareness and understanding of cost-effective litigation decision-making

Job Responsibility

Lead and oversee the conduct of litigated Defendant Motor Damage claims, ensuring files are progressed proactively, compliantly, and in line with client strategies and Civil Procedure Rules
Provide technical leadership and supervision across the team, ensuring consistently high standards of legal advice, drafting, and decision-making
Manage and develop team performance, setting clear expectations, coaching individuals, and supporting engagement, capability, and progression in line with performance frameworks
Plan and manage resources effectively, including capacity, workflow, recruitment, absence, and succession planning, to ensure service standards and productivity targets are met
Embed a strong customer-focused culture, ensuring ownership, accountability, and clear communication throughout the customer journey
Drive continuous improvement, acting as a positive change agent by identifying opportunities to enhance processes, efficiency, and team performance
Ensure compliance and governance, including complaints handling, SARs, people management processes, and regulatory obligations
Contribute to financial and operational performance, supporting budget management and cost-effective litigation strategies

What we offer

9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Marine Specialty Producer

The Marine Specialty Producer is responsible for identifying and engaging prospe...

Location

United States , Virginia Beach

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Insurance designations (i.e. RHU, REBC, CPCU, CIC, CISR, ARM) (preferred)
Associate or bachelor's degree in maritime, business or financial related discipline (preferred)
3 or more years in a marine-focused position (preferred)
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Property and Casualty License or ability to obtain within 6 months
Willing and able to travel extensively and to attend agents’ conventions and other industry meetings
Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter
Maintains minimum acceptable insurance coverage as outlined by the Driving for Business policy

Job Responsibility

Actively generates new leads through community activities, attending association meetings, and cold calling to obtain expiration dates and other information to turn leads into prospects and clients
Work within the procedures and goals of the agency to meet sales objectives
Submit data on potential accounts and renewals to support team member for processing
Assists in the marketing of accounts, presents proposals to prospects and clients
Continually strives to provide value added customer service to existing clients
Handles complex processing and claim situations with client and/or team members
Develop new business accounts and retain existing accounts in accordance with the objectives and procedures outlined by the office leader
Responsible for collection of all premiums, including audits made after policy issuance, on all new accounts produced
Maintains production reports and attends sales meetings as required
Promotes the agency and the insurance industry in the community

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Vp, senior benefits consultant

Built on meritocracy, our unique company culture rewards self-starters and those...

Location

United States , Plano

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Minimum of 4 year degree or equivalent work experience required
9+ years employee benefits experience with a thorough understanding and knowledge of employee benefits
4+ years financial experience
Proficient with MS Office Suite
Microsoft Excel – Strong to expert level skills required
Ability to maintain a high level of confidentiality
Excellent verbal and written communication skills
Strong analytical and critical thinking ability
Ability to work independently
Detail oriented with excellent organizational skills

Job Responsibility

Responsible for employee benefits account management responsibilities. This includes day to day client contact
Utilizes technical expertise to retain present clients
Administers marketing and renewal functions
Assist clients with daily service functions
Assists Team Lead in servicing the financial consulting needs of the employee benefit clients
Independently evaluates financial and utilization metrics for clients including but not limited to monthly financial reports, utilization metrics and benchmarks as well as assist with other adhoc reports and analysis
All responsibilities that fall within the Senior Account Executive and Senior Financial Executive career tracks
Fully manage book of business, retention and growth
Development and execution of client benefit strategy
Independently advises clients on all areas of compliance

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Fulltime

New

Engineer I, EHS

You, as Engineer I, EHS, will support supervisors by providing tools and advice ...

Location

Costa Rica , Cartago

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in occupational health and safety, or equivalent experience, or higher education in related areas
Experience in related fields of 1 years minimum
Sophisticated English, bilingual desirable
Certification in ISO 14001:2014, ISO 45001:2018 and ISO 50001 standards (desirable)
Internal Auditor Certificate (desirable)

Job Responsibility

Promote compliance with quality requirements, Good Manufacturing Practices (GMPs) and Good Documentation Practices (GDP)
Promote and participate in ICare's initiatives: if you see something, do something
Respond to and resolve in a timely manner the problems that may affect the quality, safety or efficiency of the product or the regulatory consistency of the process
Continuously seek regulatory completion in your process
Stay aligned with EHS rules and procedures
Ensure the people in your charge follow them
Provide crucial training spaces for EHS issues
Promote the culture of safety, and ensure compliance with all the guidelines that the organization settles vital to align with the applicable legal and/or corporate requirements of its area passionate about protecting safety, its own health and that of its personnel in charge, and the environment
Build, coordinate and implement the company's Ergonomics program
Build, coordinate and implement the company's Environmental program (Management of waste, wastewater, air emissions, drinking water, identification and evaluation of environmental aspects, assessment of relevant regulations, training, among others)

New

Store Operator

GrainCorp Feeds is a national animal feed business, based in Hamilton NZ, dealin...

Location

New Zealand , Waharoa

Salary:

Not provided

GrainCorp

Expiration Date

Until further notice

Requirements

Current forklift licence with F and W endorsement
Experience working in a warehousing / logistics role
Good communication skills
Ability to follow direction
Ability to work collaboratively and autonomously
Capable of lifting up to 20kg in weight
Solid understanding of safety standards

Job Responsibility

Bagging and pallet stacking
Moving / loading palletised stock

What we offer

Ongoing training and safety programs
Paid Parental leave and birthday leave
Employee referral bonus scheme
Standard Southern Cross Health Insurance that covers employee, spouse and kids up to the age of 18
Family Inclusive Workplace accredited employer, committed to supporting you both on and off the job

Fulltime

Customer Claims Team Leader - Motor Claims

Activate Group Limited

Location:
United Kingdom , Huddersfield

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

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