Customer Claims Specialist

• You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry
• You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received
• You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager
• To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner
• To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim
• Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information
• Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
• To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem
• Identify and initiate potential recoveries from 3rd parties

• You must have insurance claims experience
• You must have proven experience of providing a quality customer service within a pressurised office environment
• You will have a genuine desire to provide a high level of customer service
• You must be able to effectively manage multiple cases
• You will have a high attention to detail and quality focus
• You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
• You must have an excellent telephone manner
• You will be PC Literate
• You will have good geographical knowledge

Ideally you will have a good understanding of the Travel Industry or Travel Insurance

• discounted insurances
• share save scheme
• private medical cover
• discounts with online and local retailers
• competitive salary
• company pension scheme
• access to a range of discounts on Allianz products
• vouchers and discounts for high street and online retailers
• company bonus scheme
• Private Medical Cover
• competitive annual leave
• annual Flu vaccination
• annual Eye Care vouchers
• discounted Travel Insurance
• Roadside Assistance free after 6 months’ probation
• Corporate Social Responsibility
• Interest free season ticket loan after probation