Customer Claims Handler Jobs

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...

Location

United Kingdom , Remote

Salary:

30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proactive claims handling ability
Strong organisational and communication skills
Capable of working independently and collaboratively
Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
Solid understanding of insurance principles
Proficient in handling OICP and MOJ Portal claims
Excellent customer service skills
Attention to detail
Strong negotiation skills

Job Responsibility

Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
Overseeing claims from start to finish
Applying investigative and negotiation skills to achieve the best outcomes
Building and maintaining strong client relationships
Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
Making decisions on fraud, quantum, and liability
Managing cases through litigation
Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives

What we offer

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Life insurance
Income protection
Health cash plan or Private medical insurance
Season ticket loan

Fulltime

Casualty Claims Handler

We are seeking on behalf of our client; a Claims Handler with a focus on Casualt...

Location

United Kingdom , Glasgow

Salary:

32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous claim handling experience
Experience in the financial services or insurance sector preferred
Experience dealing with Casualty Claims is advantageous
Proficiency in Microsoft Office applications
Proven work experience in a customer-facing environment
Experience working in a commercial insurance claims environment is advantageous
Excellent customer service skills
Strong written and verbal communication skills
Ability to acquire new IT skills

Job Responsibility

Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
Identify and handle customer complaints effectively
Negotiate settlement of claims and ensure high levels of customer care
Engage with internal partners and clients to ensure fair and robust investigation of claim cases
Participate in audits when required
Handling a portfolio of up to 350 casualty claims
Dealing with policyholders and brokers
Attending review meetings
Providing a professional claims service at all times

Fulltime

Property Claims Handler

We’re recruiting on behalf of our client for a Property Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

25000.00 - 30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
property claims experience preferred
CII qualification desirable, not essential
strong customer service and communication skills
excellent interpersonal and communication abilities
sound knowledge of property claims processes
strong organisational and time management skills
understanding of compliance and regulatory standards

Job Responsibility

Assess and manage non-complex property claims accurately
determine policy liability, calculate reserves, and settle claims within set authority
maintain strong client relationships and meet SLA commitments
prioritise and manage caseload efficiently
handle customer complaints effectively
stay updated on company policies and regulatory requirements
support operational projects as needed
liaise with clients and customers to clarify claim details and next steps
maintain records and documentation in accordance with internal procedures
handle customer communications and enquiries with a high standard of service

Fulltime

Casualty Claims Handler

We're recruiting on behalf of our client for a Casualty Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

28000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
Casualty/injury claims experience preferred
CII qualification desirable, not essential
Strong customer service and communication skills
Excellent interpersonal and communication abilities
Sound knowledge of casualty claims processes
Strong organisational and time management skills
Understanding of compliance and regulatory standards

Job Responsibility

Assess and manage casualty claims accurately
Determine policy liability, calculate reserves, and settle claims within set authority
Maintain strong client relationships and meet SLA commitments
Prioritise and manage caseload efficiently
Handle customer complaints effectively
Stay updated on company policies and regulatory requirements
Support operational projects as needed
Review and process incoming public and employer liability claims
Liaise with clients and customers to clarify claim details and next steps
Maintain records and documentation in accordance with internal procedures

Fulltime

New

Technical Claims Handler

To manage vehicle claims from a range of customers, ensuring all our clients and...

Location

United Kingdom , Peterborough; Halifax

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Claims Handler

Do you want to work for a multi-award winning business, where we put your career...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Experience working within a customer service environment
Exposure to telephone work both inbound and outbound
Great telephone manner
Genuine willingness to learn new skills and approaches
Numeracy, literacy and IT skills
Great communicator
Ability to manage time effectively
Ability to prioritise work in a busy environment
Ability to solve problems and weigh up various approaches
Eagerness to get stuck in with strong attention to detail

Job Responsibility

Deal with first notification of losses and initial conversations on escape of water claims
Ensure customers are looked after from the moment we receive their claim
Ensure claim is routed correctly for future handling
Support customers who have suffered damage to their home
Telephone contact with customers
Discuss and register initial claim
Answer customer questions
Provide advice on various aspects of the case
Listen to customer evidence about damage
Understand damage and route claim accordingly to correct team

What we offer

33 days holiday (including banks holidays) increasing with service up to 38 days
Option to buy or sell up to five days of annual leave
Share package
Career growth and development opportunities
Flexible working
Cycle to Work Scheme
Simply Health
Private Health Cover
Critical Illness Cover
Financial & Mortgage Advice

Fulltime

Private Motor Claims Handler

An excellent opportunity is available with our client in the insurance sector. W...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Skilled in liaising with clients, third parties, and suppliers, explaining claims processes clearly
Able to gather and assess information while managing multiple claims
Empathetic and professional in addressing customer needs
Proficient in problem-solving to resolve claims efficiently
Detail-oriented with strong IT skills, including claims management systems
Experience in handling motor insurance claims, including the investigation and resolution of accidents, losses, and damages
Ability to form positive relationships with clients, third parties, and suppliers

Job Responsibility

Manage motor claims, including accidents, uninsured loss recovery, third-party interventions, personal injury, theft, and property damage
Gather claim information from policyholders, third parties, emergency services, and witnesses
Investigate claims with a calm, empathetic approach, reviewing policy details for validity
Monitor external suppliers to ensure timely and accurate service
Collaborate with specialists for complex claims and ensure efficient, fair resolutions
Keep clients and stakeholders regularly updated on claim progress

Fulltime

Customer Claims Handler

Activate Group Limited

Location:
United Kingdom, Peterborough

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 14, 2025

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