Customer Claims Handler Job at Activate Group Limited (Peterborough)

Customer Claims Handler

Due to continued business growth we’re looking for a Customer Claims Handler to ...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Parttime

Casualty Claims Handler

Davies are looking to recruit a dedicated Liability Claims Handler to join our g...

Location

United Kingdom , Leeds

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience handling EL (Employers Liability) & PL (Public Liability) claims
Experience handling personal injury
Experience handling third-party property damage
Knowledge of how to value an injury claim
Knowledge of reserving philosophies desirable
Knowledge of Civil Procedure Rules and the Claims Portal
Good communications skills at all levels
Excellent customer service
The ability to work as part of a team
Take responsibility for your own workload

Job Responsibility

Liaison with Insurers, Policyholders and Brokers
Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
Obtaining all necessary evidence and relevant documentation
Determining appropriate actions for the resolution of the case
Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics
Negotiating settlement where appropriate, within agreed authority limits
Corresponding with all parties professionally to proactively progress the case to conclusion
Handling all cases in accordance with the client's requirements by referral to documented procedures at all times
Maintaining a proper reserve at all times by regular review
Keeping updated on any technical changes relevant to your role

What we offer

Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies: learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups

Fulltime

Claims Handler

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Excellent customer service experience, ideally within a fast‑paced environment
Experience with commercial property or claims handling is beneficial but not essential — full training will be provided
Ability to multitask, prioritise and manage a busy workload effectively
A collaborative mindset, with a willingness to learn and support colleagues
Strong customer focus, with a commitment to delivering high‑quality service
Confident digital skills, including the use of Microsoft products and other systems

Job Responsibility

Supporting customers from first notification of loss through to settlement
Coordinating repairs, replacements or alternative solutions depending on the claim
Managing the full end‑to‑end claims process across commercial property portfolios
Maintaining regular, proactive communication with customers, suppliers and stakeholders
Minimising operational disruption by progressing claims efficiently and effectively
Using multiple digital systems to log updates, process claims and manage documentation
Ensuring all decisions align with regulatory requirements and Treating Customers Fairly principles

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback

Fulltime

Claims Handler - Retail & Consumer

We are looking for a Claims Handler to join our market leading, lawyer led claim...

Location

United Kingdom , Leeds

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help
Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person
Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same
Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it
Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback
Commitment and enthusiasm - with a professional attitude
Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve
Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)

Job Responsibility

Be responsible for a varied caseload of volume work
Review claims assessing who's at fault and the level of compensation within authority limits
Resolve claims through negotiation and litigation within client service standards
Maintain contact with our clients and their Customers whilst proactively managing their expectations
Meet individual performance measures (financial and quality performance measures)
Ensure that the DAC Beachcroft brand and standards are maintained

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

Legal Claims Handler

As a Legal Claims Handler you'll make a real impact by guiding customers through...

Location

United Kingdom , Bristol

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

1 year legal expenses claims handling or other disciplines of claims handling experience OR Law degree, Cilex or similar qualification

Job Responsibility

Validate requests for legal expenses cover, authorise or reject claims and determine appropriate freedom of choice following business rules and claims authorisation matrix
Proactively oversee legal representatives' handling of insurance-funded claims to manage legal costs and ensure cost-effective decision-making
Help our customers understand their cover and claim progression by clearly explaining decisions, outlining next steps, and resolving concerns, including offering compensation when appropriate
Support peer group performance and recognition by completing Quality Assurance checks and providing feedback
Identify, own and manage risks in line with our policy standards, regulatory and governance frameworks

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Income protection
Life assurance
Free Green Flag breakdown cover

Fulltime

Claims Handler

We are looking for a Part Time Claims Handler to join our established First Resp...

Location

United Kingdom

Salary:

13.46 GBP / Hour

Winn Group

Expiration Date

Until further notice

Requirements

Experience of working within a call centre environment
Experience of working towards deadlines and performance objectives
Good attention to detail and accuracy
Time management and organisation skills
Able to work effectively within a team
Strong Communication skills.

Job Responsibility

Handle initial client claims related to road traffic, personal injury, and vehicle damage
Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients
Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties
Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.

What we offer

Competitive salary of £13.46 per hour
Excellent bonus structure
Generous Holiday Package: 25 days holiday (pro rata) plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.

Parttime

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

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Customer Claims Handler

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