Customer Claims Handler Jobs

Customer Claims Handler

Activate Group Limited

Location:
United Kingdom, Peterborough

Category:
Insurance

Contract Type:
Not provided

Salary:

26074.00 GBP / Year

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Job Description:

Due to continued business growth we’re looking for a Customer Claims Handler to be part of our success story. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Job Responsibility:

Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary
Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded
Communicate and collaborate with all parties in order to achieve an optimal repair journey

Requirements:

Excellent customer service skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a target driven and fast paced environment desirable
Experience within the insurance and claims industry desirable

Nice to have:

Experience of working in a target driven and fast paced environment
Experience within the insurance and claims industry

What we offer:

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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