Customer Claims Executive, TUI

TUI

Location:
United Kingdom, Luton

Category:
Legal

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join our Claims team at TUI where you'll manage personal injury and quality claims brought directly by customers, making a real difference to their experience. Handle claims, provide high-quality service, and balance commercial and customer priorities in a dynamic and flexible working environment.

Job Responsibility:

Handle a personal caseload of public liability injury/illness and quality claims from direct customers, investigating thoroughly and assessing both liability and quantum
Conclude claims in accordance with insurer mandates while providing high-quality service to customers and meeting individual targets for claim settlements
Manage ABTA arbitration scheme claims including drafting defenses and negotiating settlements to achieve optimal outcomes
Handle Small Claims track proceedings for contractual performance issues with opportunities to represent the company in Small Claims Court
Work closely with key suppliers to ensure straightforward recovery of unavoidable financial outlays
Maintain excellent customer engagement throughout the claims process while balancing commercial and customer service priorities

Requirements:

Relevant experience in a claims handling environment
Understand how to handle and investigate public liability claims brought by direct customers
Hard-working, self-motivated team player comfortable managing heavy workloads and high-pressure situations
Confidently engage with various stakeholders including customers, insurers, suppliers, lawyers, and the Courts
Excellent telephone manner and understand the importance of customer engagement
Knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 is desirable but not essential
A Law Degree would be desirable but not essential

Nice to have:

Knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018
A Law Degree

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working environment
access to TUI Learning Hub
opportunities to work on global projects and teams
involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Claims Executive

TUI

Location:United Kingdom, Luton

Category:Legal

Contract Type:Employment contract