Customer Claims Administrator, TUI

Customer Claims Administrator

TUI

Location:
United Kingdom, Luton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join our Customer Claims team at TUI UK as a General Administrator, providing essential administrative support to ensure smooth operations and excellent customer service in our claims department. Scheduled attendance at our Luton office is required, with opportunities to work from home part of the week, enabling a healthy work-life balance.

Job Responsibility:

Provide daily administrative support including opening and scanning incoming post, logging new injury/illness claims, loading invoices, and monitoring various inboxes
Deliver excellent customer service by handling incoming calls and supporting the wider department with general administrative tasks
Meet individual and team targets by complying with all applicable service levels and actively working towards departmental goals
Work flexibly with varied hours including some evenings to support teams dealing directly with customers
Contribute to team success by undertaking additional ad-hoc activities as required

Requirements:

Office experience with a solid background working in administrative environments
Customer-focused with an excellent telephone manner and understanding of why customer engagement matters
Performance-driven with the ability to monitor and adjust your work to meet challenging targets and objectives
Tech-savvy with good knowledge of Microsoft Office applications including Word, Excel and Outlook
Calm under pressure with the ability to maintain composure and effectiveness in a high-pressure environment
Analytical mindset with the capability to review management information and respond appropriately

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access the TUI Learning Hub
opportunities to work on global projects and teams
involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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