Customer Change Manager Job at Leeds Building Society (Leeds)

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Senior Manager, Customer Supply Chain Manager - Walmart

We’re seeking an analytical, collaborative, and execution-obsessed Customer Supp...

Location

United States , New York, NY ; Bentonville, AR

Salary:

118000.00 - 147500.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

5+ years of experience in retail operations, customer supply chain, supply chain management, or retail sales
Strong understanding of Walmart tools & resources (Luminate, Retail Link, Nova, Item 360, Aspen, SupplierOne, Scintilla)
Deep knowledge of forecasting & replenishment, demand/supply planning, store operations, inventory management, and logistics
Skilled at managing large datasets and using Excel, analytics tools, and/or AI tools to uncover insights
Highly organized project manager with the ability to prioritize and lead through ambiguity
Strong communicator capable of translating complex analytics into simple operational actions
Comfortable collaborating across teams—Demand Planning, Sales, Supply Planning, Operations, Finance—and with external partners
Self-starter who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution

Job Responsibility

Lead Walmart forecasting & replenishment across all Mammoth Brands (Harry’s, Flamingo, Lume, Mando)
Manage weekly CPFR processes, ensuring accurate internal inputs and alignment with Walmart’s Supply Plan
Conduct weekly replenishment analyses to monitor store inventory health, supply flow, and demand shifts
Own Event Management forecasting (promotions, resets, modular changes), new item launches, and end-of-life transitions
Identify risks and opportunities related to in-stocks, waste, overstocks, and seasonal dynamics
Serve as the go-to expert on Walmart operational processes including fulfillment, warehousing, transportation, in-store operations, modular execution, allowances, and chargebacks
Own OTIF and operational KPI tracking for Walmart
analyze root causes and lead corrective actions
Manage chargeback mitigation and recovery through cross-functional collaboration and retailer insights
Coordinate with Store Operations partners to identify and drive improvements in on-shelf execution

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays

Fulltime

New

Manager, Customer Success, ACE

Get to Know Us: It's fun to work in a company where people truly believe in what...

Location

United States , New York

Salary:

110000.00 - 138000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

5+ years customer facing experience (internal or external)
5+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
5+ years BlackLine experience
Bachelor's degree in Accounting, Economics or Business Administration
Strong interpersonal skills and experience building relationships
Desire to mentor, lead and coach
Strategic focus with actionable plans
Ability to adapt to changing priorities, customer needs in high pressure situations with poise, diplomacy and tact
Comfort and confidence in dealing with the unknown
Highly process oriented mindset, with an aptitude for dissecting processes and delivering optimized solutions

Job Responsibility

Define, manage and deliver on a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s)
Supervise, manage and train all program allocated Customer Success Managers
Hire any open program allocated Customer Success Manager positions
Coordinate CSM program workflow and assign project tasks as needed
Supervise CSM team's answers of client platform, product and domain questions
Supervise CSM team's performance of Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams
Supervise CSM team's performance of quality presentations, coaching and other activities to the Company's onboarded clients through webcasts, teleconferences and onsite visits
Lead team members as they assess current state process, architect potential solutions, and deliver optimized process transformations using the customer's data to show the art of the possible adopting the full platform and to help customers unlock accelerated value from BlackLine solutions
Keep current on the BlackLine platform and all BlackLine solutions, including detailed product functionality and its proper use
Coach and mentor CSMs helping advise BlackLine customers

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Business Program Manager, Customer Lifecycle Operations

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and...

Location

United States , Redmond

Salary:

97600.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Job Responsibility

Support the design, implementation, and continuous improvement of complex global programmes across multiple CLO motions
Own end-to-end programme delivery, including scope, timelines, governance, risk management, and execution
Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
Define and manage success criteria, including KPIs, SLAs, OKRs, and programme performance metrics
Continuously re-invent workflows by eliminating waste and simplifying processes before automation
Integrate AI, automation, and Copilot capabilities into programme delivery to improve efficiency and outcomes
Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
Champion adoption of AI-enabled tools across internal teams and vendor partners
Contribute to the evolution of AI-first, digitally enabled sales and operations models
Align programme execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention

Fulltime

Senior Finance Manager, Customer Experience Innovation

Global Treasury supports the digital transformation journey of Microsoft’s custo...

Location

United States , Redmond

Salary:

97600.00 - 206400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

Job Responsibility

Lead cross-company projects to support customer experience and improve order to cash cycle
Thought leadership in driving innovative solutions in the ‘order to cash’ cycle
Represent the Treasury team as a core team member in cross-functional projects, and influence decision making by leaders to drive optimal customer experiences
Analyze internal or market data to identify opportunities for improvements and drive changes around policy, process or systems as needed
Partner closely across Treasury and upstream teams to set up global, scalable, efficient, and compliant processes to support Microsoft customers or partners
Advocate for Microsoft customers and partners to fix root causes of their pain points
Build relationships with upstream teams in Microsoft
Provide recommendations to leaders for process and technology strategy decisions
Project manages key initiatives that touch several teams across Microsoft
Embody our culture and values

Fulltime

Project Manager Customer Team

Performing the contract review in cooperation with all relevant functions;Plan, ...

Location

India , Pune

Salary:

Not provided

Brose Fahrzeugteile

Expiration Date

Until further notice

Requirements

8+ years in automobile industry
Project manager background in seat structures and mechanisms
Highly Structured & Detail-Oriented
Self-dependent and responsible behavior
Systematic, engineer-like course of action
Ability to assert oneself, creativity
Foresighted discovery of weak points

Job Responsibility

Performing the contract review in cooperation with all relevant functions
Plan, invite and conduct project kick-off and product workshops
Coordinate, create, permanently maintain and communicate the main schedule according to the customer schedule
Preparation and preparation of Project Gate Reports according to Brose Product development process (main schedule) together with the project team
Ensuring that the respective core team member takes responsibility for the technical aspects (if necessary, by escalation), especially in the Project Gate
Maintain project profitability set by project committee
Responsible for keeping project budgets within business case approved limits
Responsible to meet agreed customer project launch timeline. Drive internal cross functional teams to meet customer timelines
Co-ordinate engineering changes with sales and provide commercial facts for customer recoveries
Support sales in case of price increases demand due to various factors like material price change, customer ECNs, volume drop,..etc

What we offer

Modern working environment with our Brose working world

Fulltime

Senior Digital Change Manager

As our Senior Manager of Digital Change, you'll implement effective digital init...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

proven experience in digital change management, digital optimization, or similar roles within travel, retail or customer-focused industries
ability to understand and translate business strategy into digital implementation plans helps drive successful outcomes
strong stakeholder management skills enable you to influence at various levels across multiple regions and central functions
excellent project management skills with experience coordinating complex digital initiatives
good analytical mindset allows you to interpret data insights that inform decision making and drive performance improvements
solid understanding of digital platforms, digital customer journeys, and UX principles with good commercial acumen

Job Responsibility

drive the digital change agenda across your region, acting as the key liaison between regional stakeholders and central product teams to ensure effective implementation of digital initiatives
leading the delivery of key launches, maximize the impact of centrally built capabilities while ensuring buy-in from market teams through coordinated implementation activities
engage stakeholders up to board level, aligning on clear priorities across digital platforms while building strong relationships that support digital change initiatives
sharing regional priorities and problem statements with digital product teams, inform roadmap development and provide ongoing feedback to ensure regional requirements are incorporated
gather and communicate local market insights to product teams, including market trends, competitor activities, and customer behavior patterns
working closely with the Head of Optimisation, Personalisation & Digital Change, Regional Leadership Teams, Group Digital Product teams, and external technology partners, support the implementation of new digital features and capabilities while coordinating testing and validation activities

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access the TUI Learning Hub to level-up and reach your ambitions
opportunities to work on global projects and teams
community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Select Country

Customer Change Manager

Job Description

Requirements

What we offer

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