Customer Champion Job at Office Angels (Surbiton)

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Enterprise Account Manager

Replit is one of the fastest growing companies in the world, having gone from $2...

Location

United States , NYC (SoHo)

Salary:

140000.00 - 240000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus

Job Responsibility

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Enterprise Account Manager

Replit is experiencing extraordinary growth across our customer base and seeking...

Location

United States , Foster City

Salary:

140000.00 - 240000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus

Job Responsibility

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Commercial Account Manager

Replit is experiencing extraordinary growth across our customer base and seeking...

Location

United States , Foster City

Salary:

140000.00 - 240000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus

Job Responsibility

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Commercial Account Manager

Replit is one of the fastest growing companies in the world, having gone from $2...

Location

United States , NYC (SoHo)

Salary:

140000.00 - 240000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus

Job Responsibility

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Quality Manager

The Quality Engineer will champion action plans to address significant customer ...

Location

United States , Vicksburg

Salary:

Not provided

Batesville Canada ULC

Expiration Date

Until further notice

Requirements

Requires in-depth knowledge and experience
Solves complex problems
takes a new perspective using existing solutions
Works independently
receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Plan and conducts the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
Reviews purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
Applies statistical process controls (SPC) methods and quality design and control tools (PFMEA, Control Plan, DOE, etc.) for analyzing data to evaluate the current process and processes changes.

Job Responsibility

Champion action plans to address significant customer or plant quality issues.
Lead strategic initiatives and lead quality and kaizen events targeting product and process improvements.

What we offer

Development is a priority
We Have Fun!
We Give Back

Vp Of Customer Success

Vantage’s customer base is growing quickly and we’re looking for a leader for ou...

Location

United States

Salary:

250000.00 - 300000.00 USD / Year

Vantage

Expiration Date

Until further notice

Requirements

5+ years people management experience
Proven track record of success in achieving growth and retention metrics in a customer-facing role, with at least 8 years of experience in customer success management
Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals
Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels
Strategic mindset, with the ability to develop and execute customer success strategies aligned with business objectives
Analytical mindset, with proficiency in data analysis and interpretation to drive data-driven decision-making
Experience working with highly technical customers across cloud infrastructure, developer tooling, or business intelligence products
Passion for customer advocacy and driving customer outcomes in a fast-paced, dynamic environment
Experience managing and prioritizing a regional book of business
Someone who is willing to travel for a portion of their time in the spirit of making real, genuine connections with customers

Job Responsibility

Develop, lead and execute the vision and strategy for customer growth and retention
Maintain best in class Gross Revenue Retention Rates and Net Dollar Retention
Mentor and cultivate a high performing team. Expect to lead from the front, rolling up your sleeves and getting into the weeds when needed
Act as an executive liaison (in partnership with our cofounders if needed) to Enterprise customers
Anticipate changes and scale of the post sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization
Drive customer outcomes, through product adoption and delivering an amazing customer experience
Provide a strong point of escalation for your team and interface with customer champions
Maintain consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth)
Champion our customers and create tight feedback loops between our customers and internal teams
Foster new business growth through building advocacy and reference-ability within our customer base

What we offer

equity
401(k) plan
medical, dental, and vision benefits
education stipends

Fulltime

Digital Finance Product Senior Manager

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in engineering or business, master degree is a plus
Telecommunications, Finance, Banking and overall technology know-how
Strong Product Management and marketing know-how
Excellent written, verbal communication and presentation skills
Strong Inter-personal skills both in Turkish and English
Excellent finance and/or telecom industry knowledge
Strong Leadership skills and Team management experience
Results-driven and delivery-focused
People Management
Ability to think creatively and strategically to turn new technologies into commercially successful products

Job Responsibility

Define and execute short and long-term of Mobile financial services strategy for consumer services including card, mwallet technologies, CTB (Charge to bill), POS, card on file and other fintech opportunities
Evaluate overall market trends, competition and identify new growth areas for mobile financial services
Provide recommendations for new financial solutions through market analysis, working closely with other internal departments, evaluating group best practices and own personal experience
Identify the best product portfolio, bundle and mass roll out strategies for consumer customers based on right segmentation
Be a customer champion to make sure superior customer experience is provided through mobile finance services
Understand current payment laws and regulations such as TCMB (Merkez Bankası) law, MASAK (Mali Suçları Araştırma Kurulu) regulations, TBB (Türkiye Bankalar Birliği) regulations and BTK announcements and laws
Good understanding of banking, financial institutions and fintech industries in Turkey and apply relative models to Vodafone
Lead end-to-end product management activities of the team and responsible for team’s timely delivery of all existing and new products
Lead end-to-end Fraud and customer operations teams to ensure customer experience and Fraud prevention actions
Be the champion of financial services within and outside of Vodafone

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Customer Champion

Office Angels

Location:
United Kingdom , Surbiton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

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