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Customer Centre Advisor

virginatlantic.com Logo

Virgin Atlantic

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Location:
United Kingdom , Swansea

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our Customer Centre Advisors are the friendly voices our customers can count on – from the moment they book, to the moment they land (and sometimes in between). Based in our vibrant Swansea Customer Centre, you’ll be part of a team that turns everyday conversations into something special. To support our customers when they need us most, this role includes working evenings. With our Sales Through Service approach, it’s never about the hard sell. It’s about listening in, tuning into what a customer really needs, and offering thoughtful extras – like that perfect extra legroom seat or an upgrade that makes them feel truly special. Because at Virgin Atlantic, those little touches are what turn good trips into unforgettable experiences.

Job Responsibility:

  • Chat with our customers via phone, helping with bookings, changes, and queries
  • Listen carefully, understand needs, and offer solutions that make each interaction personal and memorable
  • Identify opportunities to recommend products and upgrades that enhance the customer journey, working towards achievable revenue targets
  • Keep up to date with our latest products, policies, and promotions so your recommendations are always relevant
  • Approach every interaction with care, empathy, and a genuine desire to make the customer’s day
  • Enjoy bonus opportunities for achieving sales and service targets

Requirements:

  • Proven ability to build rapport with a warm, engaging, and professional phone manner
  • A passion for turning challenges into opportunities, helping customers feel supported even when travel doesn’t go as planned
  • Demonstrable customer service experience in a contact centre, hospitality, retail, or any role where you’ve enhanced the customer experience
  • Strong listening skills and the ability to think quickly to provide effective, real-time solutions
  • A proactive problem-solving approach, with examples of going above and beyond to make customers feel valued and supported
What we offer:
  • Competitive salary plus bonus opportunities (non-contractual)
  • Industry-leading staff travel benefits once you’ve passed probation
  • A workplace that celebrates individuality and encourages you to be your authentic self
  • Comprehensive training and ongoing development to help you thrive

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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