Customer Care Job at Cyfuture

Customer Care

Customer Care Experts help troubleshoot and resolve our customers’ issues to get...

Location

United States , Scottsdale

Salary:

Not provided

Dansons

Expiration Date

Until further notice

Requirements

High school diploma
Basic knowledge of pellets grills preferred, but not required
Ability to stay cool under pressure
Comfortable using computers and multitasking
Experience delighting customers on the phone
Flexibility to work any shift
Regular and Predictable attendance
Ability to work in a constant state of alertness
Ability to work cooperatively with co-workers

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer concerns
Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
Processing orders using our tools
Communicating and coordinating with colleagues daily
Providing feedback on the efficiency of the Customer Care process to help drive improvement
Ensure customer satisfaction and provide professional customer support each day
Have fun and be part of our winning team

Fulltime

Customer Care

Customer Care Experts help troubleshoot and resolve our customers’ issues to get...

Location

United States , Scottsdale

Salary:

Not provided

Dansons

Expiration Date

Until further notice

Requirements

High school diploma
Basic knowledge of pellet grills preferred, but not required
Ability to stay cool under pressure
Comfortable using computers and multitasking
Experience delighting customers on the phone
Flexibility to work any shift
Regular and Predictable attendance
Ability to work in a constant state of alertness
Ability to work cooperatively with co-workers

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer concerns
Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
Processing orders using our tools
Communicating and coordinating with colleagues daily
Providing feedback on the efficiency of the Customer Care process to help drive improvement
Ensure customer satisfaction and provide professional customer support each day
Have fun and be part of our winning team

Fulltime

Customer Care

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Good Communication skills (Written/Verbal)
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred
Basic knowledge of Computer

Job Responsibility

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction
Ensure that customer’s confidential information is properly protected and only used for official purposes

What we offer

PF
ESIC
Transport
Overtime
Incentive

New

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

New

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results

Fulltime

New

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

New

Customer Care Associate

We are partnering with a growing wholesale company in Cerritos seeking a Custome...

Location

United States , Cerritos

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of office-based customer service experience (3+ preferred)
Strong communication and organizational skills
Comfortable in a fast-paced, team-oriented environment
Proficient in Microsoft Office (Excel & Outlook required)
Bilingual Spanish strongly preferred
Or bilingual in Mandarin, Vietnamese, tagalog

Job Responsibility

Responding to customer inquiries via phone, email, and in person
Processing high-volume orders and confirming payment information
Coordinating with sales, accounting, and shipping teams to ensure accurate fulfillment
Handling returns, claims, and special/custom orders
Maintaining customer accounts and building strong relationships
Assisting with front-desk duties as needed
Supporting showroom set-ups and occasional trade show events

Fulltime

New

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client's revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Fulltime

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