Customer Care Job at Dansons (Scottsdale)

Customer Care

Customer Care Experts help troubleshoot and resolve our customers’ issues to get...

Location

United States , Scottsdale

Salary:

Not provided

Dansons

Expiration Date

Until further notice

Requirements

High school diploma
Basic knowledge of pellet grills preferred, but not required
Ability to stay cool under pressure
Comfortable using computers and multitasking
Experience delighting customers on the phone
Flexibility to work any shift
Regular and Predictable attendance
Ability to work in a constant state of alertness
Ability to work cooperatively with co-workers

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer concerns
Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
Processing orders using our tools
Communicating and coordinating with colleagues daily
Providing feedback on the efficiency of the Customer Care process to help drive improvement
Ensure customer satisfaction and provide professional customer support each day
Have fun and be part of our winning team

Fulltime

Customer Care

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Good Communication skills (Written/Verbal)
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred
Basic knowledge of Computer

Job Responsibility

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction
Ensure that customer’s confidential information is properly protected and only used for official purposes

What we offer

PF
ESIC
Transport
Overtime
Incentive

Customer Care

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Good Communication skills
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made
Must possess good multi-tasking skills
Ability to use computers efficiently and must learn how to use new software/CRM
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
Must have a keen eye for detail and follow instructions

Job Responsibility

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers
Ensure that customers confidential information is properly protected and only used for official purposes

What we offer

Transport Facility
PF & ESIC
Overtime allowance
Night allowance
Incentive

Customer Care Senior Analyst

The position requires a positive and customer friendly attitude. The successful ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and keen interest to learn and keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Provide 2nd level support for Oracle Hospitality applications
Focus in providing solutions and troubleshooting product defects

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

Fulltime

Customer Care Specialist with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning

Bpo Customer Care Collections Senior Rep

At NTT DATA, we know that with the right people on board, anything is possible. ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Fulltime

BPO Customer Care Senior Representative

As a Customer Care, you will be responsible for handling inbound calls from exis...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset.

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.

Fulltime

Select Country

Customer Care

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Customer Care

Customer Care

Customer Care

Customer Care

Customer Care Senior Analyst

Customer Care Specialist with German

French-speaking Customer Care Agent

Bpo Customer Care Collections Senior Rep

BPO Customer Care Senior Representative

Our AI answers in your language