Customer Care Job at Dansons (Scottsdale)

Customer Care

Customer Care Experts help troubleshoot and resolve our customers’ issues to get...

Location

United States , Scottsdale

Salary:

Not provided

Dansons

Expiration Date

Until further notice

Requirements

High school diploma
Basic knowledge of pellet grills preferred, but not required
Ability to stay cool under pressure
Comfortable using computers and multitasking
Experience delighting customers on the phone
Flexibility to work any shift
Regular and Predictable attendance
Ability to work in a constant state of alertness
Ability to work cooperatively with co-workers

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer concerns
Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
Processing orders using our tools
Communicating and coordinating with colleagues daily
Providing feedback on the efficiency of the Customer Care process to help drive improvement
Ensure customer satisfaction and provide professional customer support each day
Have fun and be part of our winning team

Fulltime

Customer Care

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Good Communication skills (Written/Verbal)
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred
Basic knowledge of Computer

Job Responsibility

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction
Ensure that customer’s confidential information is properly protected and only used for official purposes

What we offer

PF
ESIC
Transport
Overtime
Incentive

Customer Care

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Good Communication skills
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made
Must possess good multi-tasking skills
Ability to use computers efficiently and must learn how to use new software/CRM
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
Must have a keen eye for detail and follow instructions

Job Responsibility

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers
Ensure that customers confidential information is properly protected and only used for official purposes

What we offer

Transport Facility
PF & ESIC
Overtime allowance
Night allowance
Incentive

Bpo Customer Care Collections Senior Rep

At NTT DATA, we know that with the right people on board, anything is possible. ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Fulltime

BPO Customer Care Senior Representative

As a Customer Care, you will be responsible for handling inbound calls from exis...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset.

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.

Fulltime

Bpo Customer Care Associate

Embrace the role of a Customer Care Associate and play a vital role in supportin...

Location

Philippines , Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly
Able to work independently
Sense of urgency in reporting any concerns to immediate supervisor
High School diploma or equivalent required
1-2 years' experience working in the medical field preferred

Job Responsibility

Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies
Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner
Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Customer Care Representative

This position is primarily responsible for meeting with homeowners to determine ...

Location

United States , San Antonio

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Three years customer service with three to five years construction experience
Detail oriented, with organization, management, follow-up skills
Excellent customer service skills
Excellent written communication and negotiating skills
Computer proficiency
Thorough knowledge of construction methods and Company and government standards

Job Responsibility

Meeting with homeowners to determine areas of concern and coordinate repair schedules
Verify accuracy of subcontractor workmanship
Receives calls and review correspondence from homeowners
Schedules appointments with homeowners
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules
Communicates repairs needed to field and office staff
refers repair requests for unwarranted items to management
Communicates and coordinates with subcontractors regarding work orders and schedules
uses diplomacy in dealing with subcontractors

What we offer

development opportunities
flexible time-off program
industry leading parental leave policy

Fulltime

Customer Care Representative

This position is primarily responsible for meeting with homeowners to determine ...

Location

United States , Myrtle Beach

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Three years customer service with three to five years construction experience
Detail oriented, with organization, management, follow-up skills
Excellent customer service skills
Excellent written communication and negotiating skills
Computer proficiency
Thorough knowledge of construction methods and Company and government standards

Job Responsibility

Receives calls and review correspondence from homeowners
Schedules appointments with homeowners
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules
Communicates repairs needed to field and office staff
refers repair requests for unwarranted items to management
Communicates and coordinates with subcontractors regarding work orders and schedules
uses diplomacy in dealing with subcontractors
Verifies completion of subcontractor workmanship and communications completion to office staff
Authorizes billing requests after reviewing submitted charges for accuracy

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Customer Care

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