Customer Care Job at Dansons (Scottsdale)

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
working hours flexibility
fluency in English both written and verbal
excellent communication and negotiation skills
good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

manage incoming inquiries through all customer service touch points
conduct entries with all the required customer information in the company’s CRM system
handle customer complaints through all touch points in accordance with company procedures
initiate outbound calls within the customer's lifecycle
work in shifts according to Customer Service working hours

What we offer

competitive remuneration package
discount on the household electricity bill
flexible cooperation models to achieve fast results and increased productivity

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Care Services Customer Partner

As a Care Services Partner, your job is to provide a single point of contact for...

Location

United Kingdom , Birmingham, Fort Dunlop

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

NVQ2 in Pharmaceutical Science (or equivalent)
Experience with problem solving in a healthcare environment with a focus on getting it right for your customers

Job Responsibility

Provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy
Work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users
Planning the Care Services workload to ensure that your team provides the very best service possible
Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers
Resolve queries and issues raised by care homes
Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions
Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business
Work across all parts of the pharmacy in the store, including the healthcare counter

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
you are comfortable using a computer and basic digital tools required for the role
you can communicate confidently and clearly (both spoken and written) in Thai and English
you are able to work shifts including weekends and public holidays
you understand how the Customer Care Centre supports customers before, during, and after their purchases
you can manage tasks with flexibility, speed, and simplicity
you are capable of handling customer concerns and complaints and finding win-win solutions
you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
you can work independently and collaboratively with a team
you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving your customer’s individual needs
communicate a realistic timeline for this resolution and keep them informed as promised
work both individually and with your colleagues to ensure that you match your agreed service levels
offer appropriate solutions to the customers, giving advice on add-on sales
encourage customers to buy more
anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
seek feedback and give feedback constructively to colleagues

Fulltime

Customer Care

Dansons

Location:
United States , Scottsdale

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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Dansons

Location:United States , Scottsdale

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 29, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , Scottsdale

Category:
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Contract Type:
Not provided

Job Posted:
January 29, 2026