Customer Care Voice Associate Job at Randstad (Bangalore)

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution

What we offer

Opportunity to work from home upon confirmation, subject to performance

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution

What we offer

Opportunity to work from home upon confirmation, subject to performance

Fulltime

Customer Care Voice Associate

The Customer Care Voice Associate role involves providing exceptional support to...

Location

United States , Plano

Salary:

19.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Designated quiet area to complete calls while working from home
Must provide own high speed internet access with speeds at or above 50 Mbps

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Fielding between 75 to 100 calls per day
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

New

Customer Care Voice Associate

We are searching for talent to passionately serve our customers & company, and w...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

July 04, 2026

Requirements

0 to 3 years of experience in a customer service environment with International Call handling experience
Bachelor's degree in any discipline
Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
Ability to work and make decisions independently
Requires the ability to communicate effectively (verbally and written)
Ability to multi-task without losing speed or accuracy
Willingness to work in night shifts or rotational weekly Off's
Basic knowledge in Microsoft Word and Excel

Job Responsibility

Handle inbound calls from customers regarding products, services, and orders
Provide accurate and timely information to customers, addressing their questions and concerns effectively
Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests
Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions
Document all customer interactions accurately and completely in the company's systems
Escalate complex or unresolved issues to the appropriate team or supervisor
Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations
Adhere to company policies, procedures, and service level agreements (SLAs)
Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices
Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality

Fulltime

Customer Care Professional - US Small Business Servicing

American Express Customer Care Professionals deliver extraordinary care by promp...

Location

Philippines , Taguig City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Should have at least a year and a half of voice account BPO work experience from the most recent company joined
Experience in B2B servicing, B2C servicing, and Banking and Financial experience is required
Successful in previous job (high performer)
Excellent English communication skills
Candidate must have the ability to handle free flowing conversation – A natural conversationalist
Bachelor’s degree, associate degree, college undergrads may apply
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

Job Responsibility

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
Resolve product or service inquiries by asking probing questions, determining the cause of the issue
selecting and articulating the best solution to drive brand advocacy
Adherence to quality and compliance guidelines
Document necessary account information and offer custom solutions that benefit the customer
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Service Supervisor

As a Customer Care Supervisor, you will begin your career with Associa as the li...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

3-5 years experienced in similar position
Knowledge, experience with COPC
Excellent communication, organizational & relationships building skills
Experience in team management, omnichannel, offshore service delivery
Uncompromised, exceptional service driven & highly client focused
Results driven & pragmatic
Agile and flexible, must be fluid to succeed in ever-changing fast-growing environment

Job Responsibility

Ensure coordination between the overall strategy & day-to-day operations of the CSSC
Adapt & upgrade internal processes to match our service mantra
Ensure that the tone of the voice of service drives the universe of the contact center and set everything in place (trainings, coaching, process materials) to ensure quality of our service to be consistent with our mantra
Be accountable for operations knowledge & act as the ultimate owner of all homeowner issues
Be the primary nurturer of our Customer Care associates by helping the to build careers
Support Customer Care to ensure a high level of service capability by growing them into being trusted advisors (through mentoring, developing industry knowledge, and driving a frictionless service approach)
Motivating and mentoring all direct reports on the Customer Care team, ensuring training and development plans are maintained for all team members
Understand and be passionate about critical metrics in the frame of our omnichannel service approach (quality is a requirement), then drive them
Lead and encourage the team of customer service representative to deliver excellent levels of individual/team performance and customer satisfaction that achieves Raving Fans
Drive the operation through performance management

Optician

The Optician creates exceptional value in the lives of customers by ensuring cus...

Location

United States , Oak Brook

Salary:

20.85 - 32.51 USD / Hour

OPSM

Expiration Date

Until further notice

Requirements

State licensure (if applicable) and/or ABO Certification in non-licensed states
High School Diploma or equivalent
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Awareness of current fashion trends
Sales skills – ability to use and carry a IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.

Job Responsibility

Conveys a commitment to providing unsurpassed Customer Service
Ability to support problem solving and troubleshooting
Will engage patients, customers and fellow associates with use of our technology to support experiences
Leader in the location that sets the tone for customer service
Serves as a center of excellence.
Anticipates problems before they occur
explores underlying reasons for recurring customer problems
goes beyond symptoms to get at causes
strives to develop long-term solutions to problems.
Shows patience and courtesy with customers

What we offer

Benefits/Incentive Information
competitive bonus and/or commission plan
health care
retirement savings
paid time off/vacation
various employee discounts

Fulltime

New

Customer Care Voice Associate

In these roles you will be responsible for: • Providing front-line phone custome...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED Preferences
Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Fulltime

Customer Care Voice Associate

Randstad

Location:
India , Bangalore

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 18, 2026

Expiration:
July 04, 2026

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Customer Care Voice Associate

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Location:India , Bangalore

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 18, 2026

Expiration:July 04, 2026

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Job Posted:
May 18, 2026

Expiration:
July 04, 2026