Customer Care Voice Associate

• Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction (CSAT) and strive to meet service metrics
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
• Fielding between 75 to 100 calls per day
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• Attention to detail, accuracy, and accountability for your work product

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum High school diploma or GED
• Must Live in Continental United States
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check
• All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• Designated quiet area to complete calls while working from home
• Must provide own high speed internet access with speeds at or above 50 Mbps
• A hard-wired ethernet connection is required

Previous life insurance industry experience that required knowledge of life insurance and annuity policies

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits