Customer Care Travel Advisor Job at Yokoy (Chicago)

Customer Success Associate

We are seeking dedicated Customer Success Associate that are passionate about en...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native or fluent level of English
Experience in a customer facing role whether that be retail or call centre environment
Experience supporting customers via email, live chat, and phone are a benefit
Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
Great communication skills, fluency in English, both written and spoken is essential
Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
Are great problem solvers
Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction

Job Responsibility

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
Support and engage with our customers with their global business travel requirements
Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and requests
Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
Stay up-to-date with new features and product launches in Perk

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

German-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclu...

Location

Portugal , Lisbon

Salary:

Not provided

Blu Selection

Expiration Date

Until further notice

Requirements

Native-level German, with excellent written and spoken communication
Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care
Strong organisational skills and the ability to manage complex requests
Empathy, adaptability, and a genuine passion for service
Comfortable working in a dynamic environment and guiding a team through ramp-up phases
Based in Lisbon or willing to relocate (no relocation offered)

Job Responsibility

Lead, coach, and develop a team of German-speaking Concierge Advisors
Monitor performance, service quality, and customer satisfaction across all channels
Support complex or escalated client requests, ensuring a proactive and solution-driven approach
Coordinate daily operations, including workload distribution and adherence to service standards
Foster a culture of reliability, discretion, and high-end customer care
Ensure accurate handling of requests within the ticketing system
Collaborate with management to refine processes and maintain excellence in a newly established team

What we offer

Competative salary + bonus + mealcard and transportation allowance
Full private health insurance after 6 months, including dental and optical options

Fulltime

Funeral Advisor

Families who’ve experienced a loss need someone they can rely on, who’ll be will...

Location

United Kingdom , Derby

Salary:

13.06 GBP / Hour

Central Coop

Expiration Date

Until further notice

Requirements

Compassionate nature
Active listening skills
Keen eye for detail
Ability to handle complex information with accuracy, sensitivity and care
Comfortable building good working relationships both internally and externally
Full UK Driving licence
Flexibility and willingness to travel in the area when required
Strong communication, organisation and administrative skills
Prior experience in an administration role is desirable

Job Responsibility

Take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships
Be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required)
Assist families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed
Provide the choices that they need to personalise the funeral service
Arrange Funerals- paying attention to detail and transparency of cost
Communicate clearly and accurately the arrangements between both the family and Funeral Director
Administration duties – handling complex information with accuracy, sensitivity and care
Keep the Funeral Home clean and tidy all times as well as ensuring the security of the premises (including opening and closing of funeral home i.e. alarms)
Act as a co-operative member, promoting Funeral Services within the local community
Build good working relationships with hospitals, nursing homes, local clergy and doctors

What we offer

Fantastic colleague discount
Retail discounts
Colleague Dividend
Colleague recognition
Personalised learning and development
Paid time for volunteering
Enhanced family friendly policies
Annual health check kit and virtual GP
Colleague assistance programme
Healthcare Cashplan

Parttime

Student Finance Advisor I

The role is responsible for promoting student success through accurate and respo...

Location

United States , Columbia

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as a primary point of contact for the student(s) within their assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Function as a role model for our TEACH values and fosters a culture of CARE
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education
Create and confirm an accurate financial plan by establishing timeframes to complete any application process
Continuously reviews student accounts to advise students on their financial eligibility
Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Territory Manager

We are looking for a Territory Manager Talent who has the KNOW HOW for successfu...

Location

United States , Sacramento

Salary:

58750.00 USD / Year

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

1-2 years software sales experience
Outside selling experience is preferred
High School Diploma, or equivalent experience, required
BS/BA Degree in Management, Marketing or Business is preferred
Possesses automotive aftermarket industry knowledge
Demonstrated knowledge of general computer software, networking and hardware
Displays excellent follow-up and communications skills, both verbal and written
Possesses territory and time management skills
Requires an independent and thorough individual who can manage themselves and their territory in a professional manner
Travel required 90%+ time involving driving to customer locations

Job Responsibility

Focused on sales of all CSG Systems products such as shop management software, technical repair software, and customer relationship management software, within an assigned territory
Provide support and solutions to a team and customers/business
Serve as a trusted resource, liaison, and go to person for guidance
Serve as a sales advisor
Conduct sales calls, closing deals, and account maintenance
Give customers amazing customer care and experiences
Understand product lines and engage customers with these products
Develop strong relationships with business owners, multiple suppliers and sales teams

What we offer

Health Insurance: Comprehensive medical, dental, and vision plans
Retirement Plan: 401(k) with company match
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

Fulltime

Senior Manager, Customer Success

As a Senior Customer Success Manager (Senior CSM) at Arcadia.io, you will take o...

Location

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting within healthcare technology
2+ years of experience managing and mentoring customer success or account management teams
Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
Strong understanding of value-based care, population health, and healthcare data analytics
Exceptional ability to translate complex technical concepts into business value for customers
Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
Experience managing executive-level relationships and driving C-suite engagement
Excellent communication skills, including the ability to present to diverse audiences
Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
Regularly learn new skills, make timely decisions, and adapt well to change

Job Responsibility

Manage, mentor, and coach Customer Success Managers, fostering a high-performance culture
Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
Developing strong customers relationships and effectively communicating with executive stakeholders
Learning customers’ business goals to facilitate delivery of projects and capabilities to support the strategic vision of each customer
Lead quarterly business reviews (QBRs) to assess customer performance, demonstrate ROI, and define strategic initiatives
Develop and execute customer success plans that align Arcadia’s solutions with customer business objectives, ensuring measurable outcomes
Partner with customer success managers in your pod to drive adoption and expansion of Arcadia’s capabilities, increasing customer value and engagement
Act as a trusted advisor, guiding customers on industry trends, best practices, and data-driven decision-making
Define and implement the best practices for account management, issue resolution, and strategic planning
Support team members in managing escalations, resolving complex challenges, and driving customer satisfaction

What we offer

Pet Insurance
Health Insurance
Dental Insurance
Vision Insurance
FSA
HSA
HSA With Employer Contribution
Life Insurance
Short-Term Disability
Long-Term Disability

Technical Customer Service Advisor

As a Technical Customer Service Advisor at Bókun you will undertake a variety of...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector)
Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction
Hold a basic knowledge of CSS, HTML, and website CMS tools
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
A team player who is positive, friendly, and has a can-do attitude towards staff and customers
Receptive to constructive feedback and changes within the business
Confident and competent in handling complaints, mediation, and troubleshooting technical issues
Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care
Experience in working to customer satisfaction-based targets and operational metrics such as quality and handle time
Fluency in written and spoken English plus but not essential an EU language between Spanish, Italian or French

Job Responsibility

Handle English inbound/outbound, Teams meetings, calls/emails or chats according to company policy
Troubleshooting incoming issues, identify root causes and finding a path to resolution
Researching and resolving internal (tier 1) and external user-reported issues related to the product
Gather data, test and replicate problems
Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
Ensure excellent troubleshooting documentation
Act as an internal escalation route for all Tier 1 support issues
Collaborating with technical teams to help with support escalations
Follow best practice incident management processes to meet your monthly goals (Initial response time, Quality scores, Customer Satisfaction metrics)

Fulltime

District Manager Parts and Service

The District Manager Parts and Service (DMPS) is a strategic field leadership ro...

Location

United States , Dayton

Salary:

80700.00 - 109400.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent professional experience
Minimum 2 years of experience leading and improving dealership Fixed Operations
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Excellent oral and written communication skills, with the ability to inform and persuade effectively
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Core Competencies: Builds and maintains strong internal and external relationships, Drives results and leads change with confidence and clarity, Communicates persuasively and informatively across all levels, Operates autonomously with strong time management and prioritization, Applies analytical thinking to solve complex problems and make data-informed decisions, Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives, Maintains a results-driven mindset, consistently pursuing excellence and accountability, Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction, Demonstrates innovation, creativity, and adaptability, Takes initiative and thrives in dynamic environments, Maintains a strong customer focus and resolves conflicts effectively
Territory & Travel: This role supports dealerships across the Dayton, Ohio district or region and requires up to 50% travel

Job Responsibility

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Customer Care Travel Advisor

Yokoy

Location:
United States , Chicago

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Customer Care Travel Advisor

Yokoy

Location:United States , Chicago

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

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