Customer Care Team Leader Jobs

Team Leader - Care at Home North Tyneside

EveryDay, a social enterprise wholly owned by Age UK North Tyneside is looking t...

Location

United Kingdom , Whitley Bay

Salary:

24837.00 - 26452.00 GBP / Year

EveryDay Care & Support

Expiration Date

December 24, 2025

Requirements

Health and Social Care Level 2 or similar qualification in a similar field
Driving License
Demonstrable understanding and working knowledge of the Health and Social Care Act 2010
Knowledge and understanding of the application of quality issues and good practice in relation to the client group and service delivery
Preferably health & safety qualification

Job Responsibility

Ensure the organisation provides a consistent high quality service to individuals by leading and organising a team to achieve high levels of continuity of service
Assist the Care at Home Manager & Coordinator in ensuring the effective and efficient provision of a quality Care and Support Service
Offer practical, flexible assistance, tailored to the individual, which promotes independence, improves confidence and provides support to maintain social networks
Have operational supervisory responsibility for a team of PSA’s
Lead and motivate your team in meeting the care and support needs of customers in a way that promotes independence, respect and dignity of the individual

Fulltime

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Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...

Location

United Kingdom , Wallsend

Salary:

36000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and team management skills
Excellent customer service ethos, capable of handling sensitive situations with care
Solid understanding of core operational functions and processes
Exceptional communication, coaching, and interpersonal abilities
High attention to detail and commitment to accuracy
Ability to work under pressure and manage competing priorities
Analytical thinking with solution-oriented mindset
Proficiency in Microsoft Office and relevant operational systems

Job Responsibility

Lead and develop a high-performing team of 10-15 individuals across various operational functions
Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
Act as a point of escalation for complex queries and provide empathetic solutions
Champion a proactive customer service culture that meets service levels and KPIs

What we offer

Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home
Free access to an onsite gym
Private healthcare

Fulltime

Team Leader

EveryDay, a social enterprise wholly owned by Age UK North Tyneside is looking t...

Location

United Kingdom , Crossgates

Salary:

25334.00 - 26981.00 GBP / Year

EveryDay Care & Support

Expiration Date

December 18, 2025

Requirements

Health and Social Care Level 2 or similar qualification in a similar field
Demonstrable understanding and working knowledge of the Health and Social Care Act 2010
Knowledge and understanding of the application of quality issues and good practice in relation to the client group and service delivery
Preferably health & safety qualification

Job Responsibility

Ensure the organisation provides a consistent high quality service to individuals by leading and organising a team to achieve high levels of continuity of service
Assist the Care at Home Area Manager & Coordinator in ensuring the effective and efficient provision of a quality Care and Support Service in order to meet the needs and aspirations of individuals, their families and friends and to meet contractual obligations, statutory requirements and pre-determined service delivery standards
Offer practical, flexible assistance, tailored to the individual, which promotes independence, improves confidence and provides support to maintain social networks as detailed in the Individuals’ Service Plans
Have operational supervisory responsibility for a team of PSA’s operating in this service, providing operational supervision and support in line with objectives and standards
Lead and motivate your team in meeting the care and support needs of customers in a way that promotes independence, respect and dignity of the individual

Fulltime

!

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

New

Team Leader

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age and possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members
Ability to occasionally lift or reach merchandise overhead

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives
Provide outstanding customer service
Promote a safe and productive work environment
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled and varied shifts
Uphold and promote a safe work environment
Support selling initiatives (TEAM: Thank, Engage, Advise, Make it Memorable)
Execute assigned merchandising activities
Perform Opening/Closing procedures

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Customer Care Team Leader

Metlen Group

Location:
Greece, Paiania

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 05, 2025

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