Customer Care Team Lead Job at Coca-Cola HBC (Bucharest)

Team Lead Petsense

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

16.91 - 22.00 USD / Hour

Petsense

Expiration Date

Until further notice

Requirements

No experience is required
High School Diploma is preferred
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members
Ability to read, write, and count accurately
Ability to utilize strong written and verbal communication skills
Ability to successfully complete all required training and certification
Ability to travel as required in support of district needs

Job Responsibility

Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise

What we offer

company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance

German-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclu...

Location

Portugal , Lisbon

Salary:

Not provided

Blu Selection

Expiration Date

Until further notice

Requirements

Native-level German, with excellent written and spoken communication
Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care
Strong organisational skills and the ability to manage complex requests
Empathy, adaptability, and a genuine passion for service
Comfortable working in a dynamic environment and guiding a team through ramp-up phases
Based in Lisbon or willing to relocate (no relocation offered)

Job Responsibility

Lead, coach, and develop a team of German-speaking Concierge Advisors
Monitor performance, service quality, and customer satisfaction across all channels
Support complex or escalated client requests, ensuring a proactive and solution-driven approach
Coordinate daily operations, including workload distribution and adherence to service standards
Foster a culture of reliability, discretion, and high-end customer care
Ensure accurate handling of requests within the ticketing system
Collaborate with management to refine processes and maintain excellence in a newly established team

What we offer

Competative salary + bonus + mealcard and transportation allowance
Full private health insurance after 6 months, including dental and optical options

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

United States

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives
Provide outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and varied hours
Uphold and promote a safe and productive work environment
Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Fulltime

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Customer Care Team Lead

Coca-Cola HBC

Location:
Romania , Bucharest

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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