Customer Care Team Lead Job at Coca-Cola HBC (Bucharest)

Customer Care Team Lead

As Customer Care Team Leader, you are responsible for the development and contin...

Location

Moldova , Chișinău

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

At least 2 years of leadership experience with full people management responsibilities
Proven track record consistently delivering results across Customer Care KPIs (CSAT, efficiency, employee engagement, answering ratios, and response times)
Ability to use reporting and analytics as guidance for resource allocation and process improvements
Proficiency in Phone and Email (Chat experience is a plus)
Excellent spoken and written English skills
University degree in business administration or a similar field is considered a plus

Job Responsibility

Leading, supporting, and motivating a multi-site team in daily operations
Monitoring and reporting on individual KPIs on a daily, weekly, and monthly basis
Scheduling and prioritizing team resources in collaboration with the Customer Care Manager and Workforce Manager
Taking an active role in ensuring aligned ways of working across the global EasyPark footprint
Dedicating time to the individual development of each team member using a coaching approach
Recruiting new team members to support growth when necessary

Customer Care Team Lead

In a high – paced environment, this position will provide training and support f...

Location

United States , Cheyenne

Salary:

Not provided

Cheyenne Regional Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree or higher and one (1) or more years of healthcare billing experience
High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center

Job Responsibility

Assists the Customer Care Representatives (CCR) with questions and handle escalated callers
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges
Develops call handling training and documents for CCRs and perform monthly call audits
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers
Monitors the inventory and progress of accounts placed with external collection agencies
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings
Communicates and transfers information to clinics and departments as applicable for resolution
Works patient correspondence, updates information, audits accounts and mails out requested information
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues

What we offer

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Fulltime

Customer Care Team Leader Iberia

As Customer Care Team Leader at EasyPark, you are responsible for developing and...

Location

Spain , Madrid

Salary:

35000.00 EUR / Year

Arrive

Expiration Date

Until further notice

Requirements

At least 2 years of leadership experience with full people management responsibilities or demonstrated leadership competencies
A proven track record of delivering consistently good results on Customer Care KPIs, such as customer satisfaction, efficiency, and employee engagement, as well as more quantitative KPIs like answering ratios for calls and response times for emails
Contact center experience (Phone and Email, Chat considered a plus)
Excellent spoken and written skills in Spanish and English are required.

Job Responsibility

Leading, supporting, and motivating your multi-site team in the daily Customer Care operation
Monitoring and reporting of individual KPIs on a daily, weekly, and monthly basis
Planning, scheduling, and prioritizing team resources in collaboration with other Team Leaders, the Customer Care Manager, and the Workforce Manager
Taking an active role in ensuring aligned ways of working across the EasyPark footprint
Dedicating time to the individual development of each team member using a coaching approach
Recruiting new team members when necessary.

Fulltime

Online Lead & Customer Care Executive

To ensure fast, professional, and consistent online customer responses while opt...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

STEEL SAI GON

Expiration Date

Until further notice

Requirements

Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles
Strong written and verbal communication skills in Vietnamese
basic English communication is an advantage
Ability to manage multiple conversations simultaneously with good organization and follow-up skills
Detail-oriented, responsible, and customer-service minded

Job Responsibility

Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.)
Provide basic consultation, qualify customer needs, and accurately categorize leads
Assign and transfer leads to the appropriate Sales team based on location
Ensure fast response times and a premium communication experience aligned with STEEL brand standards
Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines
Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.)
Track customer responses and regularly update lead statuses in the system
Prepare and update daily, weekly, and monthly lead reports
Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience
Proactively suggest improvements to response scripts and online customer care workflows

What we offer

Full social, health, and unemployment insurance in accordance with Vietnamese labor regulations
Complimentary access to STEEL’s premium training and recovery facilities
Professional, dynamic working environment with exposure to high-end clients
Clear opportunities for growth into Sales, CRM, or Operations roles

Fulltime

Lead Customer Care

Temporary role for 1 year. The role oversees day-to-day business operations and ...

Location

Italy , Pordenone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Strong problem-solving and communication skills
Knowledge of export and commercial procedures
Fluent in English (written and spoken)
2–4 years of experience in Customer Care or Business Operations preferred
International and multicultural experience is a plus
Bachelor’s degree in Business, Economics, or Marketing preferred

Job Responsibility

Oversees day-to-day business operations and supports the company’s long-term commercial objectives
Manages customer orders and projects from order entry to invoicing, ensuring technical accuracy, timely delivery, and compliance with procedures
Acts as the key interface with customers, distributors, sales teams, and internal operations, providing high-quality customer care and project coordination
Supports reporting, forecasting, export documentation, audits, and international trade activities, including banking and Letters of Credit processes

Lead Customer Care

The role oversees day-to-day business operations and supports the company’s long...

Location

Italy , Pordenone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Strong problem-solving and communication skills
Knowledge of export and commercial procedures
Fluent in English (written and spoken)
2–4 years of experience in Customer Care or Business Operations preferred
International and multicultural experience is a plus
Bachelor’s degree in Business, Economics, or Marketing preferred

Job Responsibility

Oversees day-to-day business operations and supports the company’s long-term commercial objectives
Manages customer orders and projects from order entry to invoicing, ensuring technical accuracy, timely delivery, and compliance with procedures
Acts as the key interface with customers, distributors, sales teams, and internal operations, providing high-quality customer care and project coordination
Supports reporting, forecasting, export documentation, audits, and international trade activities, including banking and Letters of Credit processes

Fulltime

Customer Care Team Leader

Join us as a Customer Care Team Leader within Servicing and Support, where you w...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in people leadership and team development
Proven experience within a telephony-based role

Job Responsibility

Lead and motivate a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email
Drive performance against Service Level Agreements
Oversee the effective handling of servicing requests
Foster a culture of excellence
Ensure team consistently delivers an outstanding service experience
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes
Build and maintain team’s capability to deliver excellent customer outcomes
Customer service to create excellent customer satisfaction and positively influence NPS
Identification and maintenance of active performance management standards across the team
Day to day running of the business, using internal and external insights to develop an effective business plan

What we offer

State-of-the art, collaborative workspaces
Onsite gym
Shuttle bus from local bus, tram, and train stations on weekdays
Opportunities to socialise
Clubs and groups
Immersive events (firework displays, gigs, diverse celebrations, art & crafts sessions)
Hybrid working

Fulltime

Customer Care Lead

The Customer Care Lead plays a central role in supporting end users, optimizing ...

Location

United States

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to work independently and collaboratively
Creative problem-solving skills
Adaptability in fast‑changing environments
Professional demeanor and customer‑centric mindset
Commitment to learning new technologies and tools
At least 3+ years of experience supporting D365 F&O or a similar ERP system
Hands‑on experience supporting or training users in Microsoft Dynamics 365 Finance & Operations
Experience managing customer support cases, including prioritizing P1 issues or escalations
Experience working directly with end users or customers in a support or service delivery role

Job Responsibility

Provide expert-level guidance and application expertise to end users on the D365 F&O solution
Identify opportunities for improved utilization of the system
Test solution enhancements for accuracy and quality
Gather, define, and document functional requirements
Train end users on effective use of D365 F&O
Serve as liaison between users, project teams, and stakeholders
Work with minimal supervision while managing multiple priorities
Support internal initiatives such as best-practice development and process improvements
Assist with internal initiatives or special projects
Occasional travel for meetings or client engagements

Fulltime

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