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Customer Care Support Coordinator

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Victaulic

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Location:
United States , Easton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Resolution follow through and measurement of dispute process. Responsible to identify and communicate root causes in daily processes, prevent and /or resolve any billing disputes ensuring improved efficiencies
  • Completion and follow-up on customer post ship corrections requiring a return material authorization or credit
  • Responsible for the issuance of credits, including disputes, return material authorizations and warranty claims
  • Responsible for the processing, determination of value, and notification of negotiated returns utilizing established procedures
  • Conduct mentoring and training activities for Customer Care team members in a professional fashion and as requested by Customer Care Supervisors and / or Managers
  • Performs order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. Identify, analyze and resolve customer requests, inquiries and problems by utilizing established procedures
  • Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
  • Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
  • Adhere to all company policies, procedures, and best practices of all order cycle activities. Maintain current documentation and files as per established policies and procedures
  • Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
  • Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager
  • Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes

Requirements:

  • Minimum High School Diploma, Associates Degree preferred
  • Must possess proficient software skills such as Microsoft Office – Word and Excel
  • Minimum one year of customer service and / or Victaulic product knowledge. (Senior Qualification: 5 Years)
  • Must display leadership and collaboration skills and be an effective advocate of process improvement
  • Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
  • Must be goal oriented, reliable, self-motivated, and able to multi-task effectively
  • Willing to be flexible in schedule and work occasional overtime
  • Willing to make infrequent overnight travel

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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