Customer Care Specialist Job at Wyndham Destinations (Pampanga)

Customer Care Specialist

Wyndham Destinations

Location:
Philippines , Pampanga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Job offer has expired

Job Description:

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Travel + Leisure Co. is looking for a passionate professional who will actively contribute to our company vision of making holiday dreams come true. In this role, you will support the wider business by providing guidance and expert advice to help navigate customer resolutions that both protect the company and deliver customer‑focused outcomes. The Role You will lead the effective recovery and resolution of customer complaints, working closely with customer‑facing managers to ensure they are equipped with the right tools and insights to manage operational feedback and drive positive customer outcomes.

Job Responsibility:

Ensure professional responses by Customer Care team to escalated complaints formally through the Company’s Internal Dispute Resolution Process ensuring compliance within Company Guidelines and applicable regulatory requirements
Monitor allocated Customer feedback channels, responding and managing appropriate complaints and feedback
Researching all queries/complaints thoroughly and providing detailed accurate account information as required
Liaise with and support client group from allocated portfolio to assist customer facing managers utilise the Customer Care Toolkit and enhance their recovery and customer engagement abilities
Expedite resolutions and document formal responses through detailed research and information analysis with the various relevant Departments where applicable
Manage compensation allocation in line with Company policy
Apply company policies and procedures to complaints/requests received
Liaising with and providing information to a variety of internal and external Customers in written and over the phone (inbound and outbound)
Effectively use Internal Operating Systems, Customer Hub, IRIS, CSS, Onbase and Salesforce
Make every effort to aid in 'one point resolution' by being able to assist owners with bookings and other requirements
Explain verbally or in writing any element of the Club Wyndham South Pacific Product and Club Rules and Guidelines including all material disclosed in the Prospectus or Product Disclosure Statement and Sales and Marketing literature

Requirements:

Strong personal values regarding customer service, delivering on the promise and integrity in all activities
A genuine enthusiasm in the Club Wyndham South Pacific product and helping owners utilize their ownership by providing exceptional and personalized service
Demonstrated empathy and a highly positive demeanor
Exceptional written and verbal communication skills, and active listening skills
Exceptional problem-solving ability proven ability to implement alternative methods to achieve goals in the face of obstacles
Ability to quickly build rapport at all levels
Sound problem solving and negotiating skills
Positive and enthusiastic attitude and ability to inspire same in others
Excellent facilitation and teambuilding skills with ability to work with people at all levels
Intermediate knowledge in Microsoft products including Excel, Word & Outlook
Ability to take direction when instructed and to make independent decisions when necessary
Must be a team player willing to foster a positive working environment
Attention to detail, thoroughness and accuracy
Thorough understanding of Club Wyndham South Pacific guidelines and regulations (per Governing Documents), WDAP sales and incentive programs for Club Owners and exchange company rules (Lifestyle, RCI, Wyndham Rewards, Our Vacation Centre etc.) for the ability to explain, justify and communicate these to owners in verbal or written forms

What we offer:

Be part of a global, well‑established travel and hospitality organization
Exposure to regional SEA partnerships and hotel marketing initiatives
A role that builds commercial, partnership, and coordination expertise in a structured environment

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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