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Step into the role of Customer Care Specialist at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. You will be responsible to provide exceptional customer service while resolving more complex customer needs/requests.
Job Responsibility:
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
Requirements:
Graduate/post-graduate in any discipline
1+ years of experience in customer service/call centre experience
Excellent oral communications skills and written skills
Focus on the customer and a positive, professional attitude
Receiving inbound phone calls from customers and service their needs effectively and efficiently
Understanding and analysing customer needs
Outbound calling on complaints and customer call back where required