Customer Care Specialist Job at Tripadvisor (Barcelona)

New

Customer Care Specialist

As a Customer Care Specialist (Tier 1), you will be responsible for handling inb...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Customer Care Specialist

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Team player with strong collaboration skills across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Competitive salary
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Customer Care Specialist

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Clark, Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Tertiary qualification (degree or equivalent)
At least 2 years’ customer service experience, with exposure to complex complaints and conflict resolution
Strong communication skills — written, verbal, and active listening
Relationship-building ability — able to quickly build rapport with diverse stakeholders
Negotiation & influencing skills — confident in sensitive or high-impact situations
Problem-solving mindset — able to identify solutions and overcome challenges
Sound judgement — capable of working independently while following direction
Intermediate Microsoft Office skills (Excel, Word, Outlook)
High attention to detail with a strong focus on accuracy and accountability
Ability to explain and apply policies clearly in both verbal and written formats

Job Responsibility

Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy
Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions
Partner with internal teams to drive strong customer recovery and engagement outcomes
Communicate policies, product details, and resolutions clearly across multiple channels
Create personalized, memorable experiences that build trust and long-term loyalty

What we offer

Career growth and continuous learning opportunities
Competitive benefits and a supportive team environment
A vibrant workplace culture where you’re valued and empowered
The opportunity to make a real impact on customer experiences

Fulltime

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...

Location

United States , Nashville

Salary:

22.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
3 years related experience
No supervisory experience
License or Certification: None

Job Responsibility

Serve as the point of contact for customers and communicate with them by email, letter, or phone
Respond to questions and requests within the designated turnaround time
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
Enter and locate work-related information using computers
Provide excellent customer service to all customers and fellow STARS
Support the efforts of other STARS to provide excellent customer service

Fulltime

Customer Care Specialist

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States , Windsor

Salary:

37440.00 - 55000.00 USD / Year

Aflac

Expiration Date

Until further notice

Requirements

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
Skill in managing one's own time and actively looking for ways to help people whether team members or customers
Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand
Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor
Problem solving skills
Microsoft Excel skills
Experience translating from Spanish to English and English to Spanish (for bilingual positions)

Job Responsibility

Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services
provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and service
Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes
promotes good customer relations by providing premier customer service with a professional and friendly demeanor
develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust
Composes and/or generates communications to request information or confirm action taken
is responsive and timely with correspondence and problem resolution, and displays a caring attitude
coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products
Navigates computerized system for tracking, gathering and researching information
routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions

What we offer

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock

Fulltime

Customer Care Specialist

We are looking for a dedicated Part-Time Customer Care Specialist to join our te...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Minimum of two years of retail experience in a high-end, fast-paced environment
Strong ability to multitask, prioritize, and manage time effectively to meet deadlines
Excellent problem-solving skills with the ability to identify solutions independently
Attention to detail and accuracy in inventory management and sales transactions
Proficient in English communication, including reading, writing, and listening, to effectively interact with diverse individuals
Ability to adapt to changing situations and work flexible hours, including mornings, evenings, weekends, and holidays
Demonstrated ability to work collaboratively within a team while taking initiative to complete tasks without direct supervision

Job Responsibility

Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility
Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems
Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations
Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones
Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal
Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies
Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records
Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed
Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team
Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Customer Care Specialist

Our client is a well-known company that sells print and digital document product...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a finance-related role or organization
University-level education is a plus
Fluency in Dutch and English, both written and spoken
Results-oriented with the ability to work towards and achieve targets
Strong team player with a collaborative mindset
Ability to work independently and take initiative when needed
Comfortable adapting to a dynamic environment with flexible working patterns
Good verbal and written communication skills
High level of accuracy with strong attention to detail
Self-motivated with a proactive attitude and willingness to learn

Job Responsibility

Resolve customer and partner queries efficiently and professionally
Maintain accurate work and stock levels to meet targets
Follow company policies and ethical standards consistently
Provide feedback to encourage positive partner interactions
Monitor compliance with digital tools and portals
Update team leads with timely information on pending queries
Ensure adherence to internal controls and company procedures

What we offer

Competitive salary and performance-based bonus
Fully remote position with quarterly on-site attendance in the Barcelona office
Enjoy a friendly and supportive work environment
Take advantage of a work-from-home policy
Gain experience in an international team and develop your career

Fulltime

Customer Care Specialist

The Customer Care Specialist role involves managing inbound calls from customers...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

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