Customer Care Specialist

• Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
• Manage inbound and outbound customer communications in areas without sales coverage across all channels
• Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
• Oversee end-to-end order management, from entry through to shipment and delivery
• Manage returns, claims, and invoice incidents, ensuring timely resolution
• Maintain and update customer and product master data across internal systems and logistics partners

• +3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
• Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
• Strong problem-solving and solution-oriented mindset
• Highly proactive, autonomous, and able to ramp up quickly
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
• Team player with strong collaboration skills across departments
• Thinking in solutions, have an innovative mindset

Full professional level of English

• Competitive salary
• Private health and life insurance
• Ticket Restaurant
• Yoga, pilates, and barre classes