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Customer Care Specialist

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Mindful Chef

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team - a team we truly believe to be at the heart of everything we do.

Job Responsibility:

  • Communication: Connect and engage with customers via phone, email, and live chat to ensure they receive the best service. Feedback on customer concerns via the appropriate channels to help us improve our service
  • Problem-Solving: Work closely with our 3rd party courier to resolve delivery issues and always find innovative solutions with a smile. Liaise closely with other stakeholders in the business to tackle those more complex customer concerns
  • Sales & Retention: Conduct win-back and retention calls to re-engage customers and encourage them to continue their subscription. Proactively reach out to potential leads to introduce them to Mindful Chef and highlight our benefits. Identify customer pain points and offer tailored solutions to improve retention and increase revenue
  • Goals: Help us maintain and exceed our customer satisfaction score of 95% and a Trustpilot score of 4.5 – because we aim to stay the UK’s no.1 recipe box by hitting personal and team goals! Additionally, work towards reducing our customer acquisition cost (CPA) by successfully converting winback opportunities and increasing retention rates

Requirements:

  • Empathetic and patient with customer needs
  • Be the first point of contact for customer queries across multiple channels (email, chat, phone, social media)
  • Ready to tackle new challenges and learn on the go
  • Keen to improve relationships with the Mindful Chef community
  • A creative problem-solver with a positive attitude
  • Comfortable using multiple platforms daily
  • Have an excellent phone manner
  • Confident in making outbound calls, engaging with customers, and identifying opportunities to retain and grow our customer base
  • Results-driven with a passion for hitting targets and contributing to business growth
  • Comfortable handling objections and using persuasive communication techniques to convert hesitant customers into loyal subscribers
What we offer:
  • 38 days of holiday
  • flexible working
  • 6 months of maternity pay
  • a personal learning budget
  • 50% off all Mindful Chef products
  • a shiny MacBook
  • MC-branded swag
  • free food (breakfast, lunch, and snacks)
  • a gym in the office
  • private health insurance through Vitality
  • Access to Mental Health First Aiders
  • focus on your overall well-being
  • team-driven well-being activities such as move-athons, lunch and learns
  • A personalised 1-1 training approach
  • A 10% bonus paid monthly, subject to performance

Additional Information:

Job Posted:
February 19, 2026

Work Type:
Hybrid work
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