CrawlJobs Logo

Customer Care Specialist

mindfulchef.com Logo

Mindful Chef

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team - a team we truly believe to be at the heart of everything we do.

Job Responsibility:

  • Communication: Connect and engage with customers via phone, email, and live chat to ensure they receive the best service. Feedback on customer concerns via the appropriate channels to help us improve our service
  • Problem-Solving: Work closely with our 3rd party courier to resolve delivery issues and always find innovative solutions with a smile. Liaise closely with other stakeholders in the business to tackle those more complex customer concerns
  • Sales & Retention: Conduct win-back and retention calls to re-engage customers and encourage them to continue their subscription. Proactively reach out to potential leads to introduce them to Mindful Chef and highlight our benefits. Identify customer pain points and offer tailored solutions to improve retention and increase revenue
  • Goals: Help us maintain and exceed our customer satisfaction score of 95% and a Trustpilot score of 4.5 – because we aim to stay the UK’s no.1 recipe box by hitting personal and team goals! Additionally, work towards reducing our customer acquisition cost (CPA) by successfully converting winback opportunities and increasing retention rates

Requirements:

  • Empathetic and patient with customer needs
  • Be the first point of contact for customer queries across multiple channels (email, chat, phone, social media)
  • Ready to tackle new challenges and learn on the go
  • Keen to improve relationships with the Mindful Chef community
  • A creative problem-solver with a positive attitude
  • Comfortable using multiple platforms daily
  • Have an excellent phone manner
  • Confident in making outbound calls, engaging with customers, and identifying opportunities to retain and grow our customer base
  • Results-driven with a passion for hitting targets and contributing to business growth
  • Comfortable handling objections and using persuasive communication techniques to convert hesitant customers into loyal subscribers
What we offer:
  • 38 days of holiday
  • flexible working
  • 6 months of maternity pay
  • a personal learning budget
  • 50% off all Mindful Chef products
  • a shiny MacBook
  • MC-branded swag
  • free food (breakfast, lunch, and snacks)
  • a gym in the office
  • private health insurance through Vitality
  • Access to Mental Health First Aiders
  • focus on your overall well-being
  • team-driven well-being activities such as move-athons, lunch and learns
  • A personalised 1-1 training approach
  • A 10% bonus paid monthly, subject to performance

Additional Information:

Job Posted:
February 19, 2026

Work Type:
Hybrid work
Icon
Mindful Chef - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Care Specialist

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...
Location
Location
India , Chennai
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working in a customer facing service environment
  • Knowledge of Lending Operations, Collateral & Mortgage
  • Responsible for providing loans for business
  • A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
  • Good Communication Skills
  • Should have prior experience in Backoffice role (non-voice)
  • Flexibility in hours of work and ability to work changing shifts patterns
  • key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
Job Responsibility
Job Responsibility
  • Support the provision of customer service through various communication channels including chat, email and phone
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Hybrid working
  • structured approach to hybrid working
  • supportive and inclusive culture and environment
  • flexible working arrangements
  • opportunity to embrace mobility
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

Join Our Team as a Customer Care Specialist! Are you ready to embark on an excit...
Location
Location
United Kingdom , Farnborough
Salary
Salary:
25000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Computer Literate: Proficiency in Microsoft Excel is a plus!
  • Confident & organised: You can manage your time and tasks effectively.
  • Enthusiastic & Willing to Learn: You have a passion for developing your skills.
  • Flexible & Adaptable: You thrive in a dynamic team environment.
  • Educated: Minimum GCSE or equivalent, including Math and English.
  • authorised to Work in the UK: You have the eligibility to live and work in the UK.
  • Detail-Oriented: You pay attention to the little things that make a big difference!
Job Responsibility
Job Responsibility
  • Answering phone calls, taking messages, and forwarding essential information.
  • Issuing accurate quotations using the correct part numbers and pricing systems.
  • Inputting and placing customer orders with precision.
  • Keeping up-to-date records of customer orders and quotations.
  • utilising Microsoft Excel, Word, and SAP to manage data effectively.
  • Processing customer invoices and handling filing, scanning, and e-invoicing tasks.
  • Liaising with our colleagues in Germany to prioritise urgent orders.
  • Providing general administrative support to the team to enhance operational efficiency.
What we offer
What we offer
  • Permanent Contract: Enjoy the security of a full-time position.
  • Training Provided: We believe in investing in our people, and you will receive training tailored to your career aspirations.
  • Career Development: With us, you have the opportunity to learn new skills and progress within an administration career.
  • Supportive Team Environment: Join a friendly team where collaboration and communication are key.
  • Fulltime
Read More
Arrow Right

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...
Location
Location
Mexico , Ciudad de México
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customers and act to ensure a positive shopping experience
  • Passionate about growing and developing business
  • Always strive for excellence and high performance
  • Passionate about home furnishing, people's life at home and the IKEA range of products and services
  • Experience on Contact Centre: Quality Assurance supervisor or similar
  • Supporting and cooperating
  • Interacting and presenting
  • Analysing and Interpreting
  • Adapting and Coping
Job Responsibility
Job Responsibility
  • Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
  • Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
  • Update information for accuracy and relevancy on self-serve tools and websites
  • Work with business departments to understand business plan and long-term development needs
  • Support internal communications to align with IKEA's culture and values
  • Process and file all administrative documentation accurately and timely
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...
Location
Location
Italy , Adriatic coast, between the Venetian lagoon and Venice
Salary
Salary:
1350.00 EUR / Month
applyfortourism.com Logo
Applyfortourism
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service-oriented with a genuine interest for nature, culture, history and the outdoors
  • Can communicate well in English and another language, preferably German, Dutch or Italian
  • Hold a European Passport or nationality
  • Detail-oriented, organized, and proactive in their approach
  • Adaptable, reliable, and maintain a professional demeanour
  • Available to work 2 months in July and August
Job Responsibility
Job Responsibility
  • Providing detailed information about the campsite, excursions, and activities
  • Providing information about the historic and natural significance of the area
  • Representing the campsite with positive attitude and professionalism
  • Addressing guest inquiries
  • Supporting administrative tasks and maintaining clear and organized records
What we offer
What we offer
  • Accommodation and meals included
  • A supportive, structured, and professional work environment
  • Flexibility to enjoy the surroundings on your days off
  • Training and study material on Venice and the Venetian lagoon
  • Fulltime
Read More
Arrow Right

German Speaking Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...
Location
Location
Italy , Between the Venetian lagoon and the city of Venice
Salary
Salary:
1350.00 EUR / Month
applyfortourism.com Logo
Applyfortourism
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service-oriented with a genuine interest for nature, culture, history and the outdoors
  • Can communicate in English and German
  • Hold a European Passport or nationality
  • Detail-oriented, organized, and proactive
  • Adaptable, reliable, and maintain a professional demeanour
  • Available to work 2 months in July and August
Job Responsibility
Job Responsibility
  • Providing detailed information about the campsite, excursions, and activities
  • Providing information about the historic and natural significance of the area
  • Representing the campsite with positive attitude and professionalism
  • Addressing guest inquiries
  • Supporting administrative tasks and maintaining clear and organized records
What we offer
What we offer
  • Accommodation and meals included
  • A supportive, structured, and professional work environment
  • Flexibility to enjoy the surroundings on your days off
  • Training and study material on Venice and the Venetian lagoon
  • Fulltime
Read More
Arrow Right

German Speaking Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...
Location
Location
Italy , Between the Venetian lagoon and the city of Venice
Salary
Salary:
1350.00 EUR / Month
applyfortourism.com Logo
Applyfortourism
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service-oriented with a genuine interest for nature, culture, history and the outdoors
  • Can communicate in English and German
  • Hold a European Passport or nationality
  • Detail-oriented, organized, and proactive
  • Adaptable, reliable, and maintain a professional demeanour
  • Available to work 2 months in July and August
Job Responsibility
Job Responsibility
  • Providing detailed information about the campsite, excursions, and activities
  • Providing information about the historic and natural significance of the area
  • Representing the campsite with positive attitude and professionalism
  • Addressing guest inquiries
  • Supporting administrative tasks and maintaining clear and organized records
What we offer
What we offer
  • Accommodation and meals included
  • A supportive, structured, and professional work environment
  • Flexibility to enjoy the surroundings on your days off
  • Training and study material on Venice and the Venetian lagoon
  • Fulltime
Read More
Arrow Right

Customer Care Specialist

Put Customers First and Build Your Career in Customer Service. Are you passionat...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
26000.00 - 27000.00 GBP / Year
hgvtrainingnetwork.com Logo
HGV TRAINING NETWORK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and active listening skills
  • Strong problem-solving ability and attention to detail
  • Ability to multitask and manage workload effectively
  • Previous experience in customer service, contact centre, or retail support roles preferred
  • Positive attitude and team player mindset
Job Responsibility
Job Responsibility
  • Handle inbound and outbound customer queries via phone, email, live chat, and social media
  • Provide clear advice and support throughout the customer journey
  • Resolve issues quickly and effectively, ensuring customer satisfaction
  • Coordinate with suppliers and partners to guarantee smooth service delivery
  • Manage complaints with empathy and a solutions-first approach
  • Fulltime
Read More
Arrow Right

Care Coordinator Specialist

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...
Location
Location
United States , Lewistown
Salary
Salary:
20.00 - 25.00 USD / Hour
caregiversamerica.com Logo
CareGivers America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • 3+ years of Customer Service experience required
  • 3+ years of Home Care experience preferred
  • Scheduling experience strongly preferred
  • HHAeXchange experience strongly preferred
Job Responsibility
Job Responsibility
  • Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care
  • Monitor patient progress, evaluate outcomes, and modify care plans as necessary to achieve optimal health outcomes
  • Manage the intake process, including reviewing referrals, verifying insurance coverage, and obtaining necessary authorizations for services
  • Ensure timely and accurate completion of required documentation, including patient assessments, consent forms, and care plans
  • Collaborate with referral sources, healthcare providers, and internal teams to ensure smooth transitions and facilitate the start of care
  • Serve as a primary point of contact for patients, families, and healthcare professionals, providing ongoing communication and support throughout the care coordination process
  • Facilitate effective communication and information sharing among the care team, ensuring all members are informed of pertinent patient information and updates
  • Act as a resource and mentor to Care Coordinator Associates, providing guidance and support in complex care coordination cases
  • Advocate for patients and their families to ensure their needs, preferences, and rights are respected and met throughout the care process
  • Monitor and evaluate the quality-of-care coordination services provided, ensuring adherence to regulatory standards and best practices
What we offer
What we offer
  • Medical, Dental & Vision Insurance
  • 401(k) with a 6% match
  • Paid Time Off
  • 10 Paid Holidays
  • Employee Assistance Program
  • Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
  • Voluntary Term Life and AD&D Insurance
  • Legal Services Insurance
  • Short-Term and Long-Term Disability
  • Accident, Critical Illness & Hospital Indemnity Insurance
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy