Customer Care Specialist Job at Robert Half (Palo Alto)

Customer Care Specialist

Robert Half

Location:
United States , Palo Alto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail.

Job Responsibility:

Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility
Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems
Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations
Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones
Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal
Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies
Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records
Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed
Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team
Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations

Requirements:

High school diploma or equivalent required
Minimum of two years of retail experience in a high-end, fast-paced environment
Strong ability to multitask, prioritize, and manage time effectively to meet deadlines
Excellent problem-solving skills with the ability to identify solutions independently
Attention to detail and accuracy in inventory management and sales transactions
Proficient in English communication, including reading, writing, and listening, to effectively interact with diverse individuals
Ability to adapt to changing situations and work flexible hours, including mornings, evenings, weekends, and holidays
Demonstrated ability to work collaboratively within a team while taking initiative to complete tasks without direct supervision

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 14, 2026

Employment Type:

Parttime

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